í«îÛ    otrs-itsm-4.0.33-lp150.2.6.1                                                        Ž­è         <   >     ,     è            ê          ì         KH‰ \W¸‹/Ô=½Â„Þÿ]µ>¼&ï´J!âÎškÀ¨ó¢]3xÉð‰rË£@[Ë|“cþ´ùâÛ-úò¹øÜäÇ,nOcü1ãPµcêôcvº"eæ1ÎëŒµÝŸ`ž`x	C`!Þ0äþÍ”–þƒÂ^C ‰Ç‘Lê+DZ‡‘Ké8þòJX)¡ïq¸bzÂO3Wõ2Qq« Ò3>QäDÓÒt"ï1ˆ¾ûÇA¿gÂ¡Ë™DŸ‰•p"µTºé^Õ)5©¶„²ð¡s`¡¸À	©4¶8V¼Å\ëî(ç0ÏÖ[mŸ¼‘V0ª¢FàV<æôºD"¯Yþù
°‹<*ÝÈI±×ö}Ï°|(E~/…V_ŒkÚï%   >   ÿÿÿÀ       Ž­è       >     ?          d            è           é           ê           ì   	        í   	   F     î     x     ï     |     ñ     ˆ     ò     Œ     ó     Ÿ     ö     ¨     ÷     ±     ø   	  Ê     ü     ò     ý          þ     	             ’       X   ’  	     |   ’  
         ’       	è   ’       -ú   ’       .Œ   ’       0Ô   ’       3°   ’       6‰          6¬   ’       8ô          9H          9`          9Ú     (     :     8     :   M  9     ;L   M  :     B*   M  F    öÿ     G    ÷   ’  H    ù\   ’  I    û¤   ’  X    ü8     Y    üL     \    ü|   ’  ]    þÄ   ’  ^    »     b    f     c         d    œ     e    ¡     f    ¤     l    ¦     u    ¸   ’  v          w    œ   ’  x    ä   ’  y    ,     z    0     “    @     Æ    D     ä    J     å    Œ   C otrs-itsm 4.0.33 lp150.2.6.1 ITIL (R) focused IT service management OTRS::ITSM implements ITIL (R) focused IT service management.

You need a OTRS 4.0.33 (http://otrs.org/) installation.

Make sure your database accepts packages over 5 MB in size. A MySQL database
for example accepts packages up to 1 MB by default. In this case, the value for
max_allowed_packet must be increased. The recommended maximum size accepted is
20 MB.

for INSTALL see INSTALL-4.ITSM
please see README.itsm for further details, which comes with otrs package

Required OTRS::ITSM modules can be found under /srv/otrs/itsm

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config(otrs-itsm) otrs rpmlib(CompressedFileNames) rpmlib(FileDigests) rpmlib(PayloadFilesHavePrefix) rpmlib(PayloadIsXz) 4.0.33-lp150.2.6.1 4.0.33 3.0.4-1 4.6.0-1 4.0-1 5.2-1 4.14.1  [ÿÔÀ[«tÀ[Eñ@Zhu@ZDÜÀZ*~ÀZ¸@ZfÀYÏ‡@YÇž@YÆLÀY>‚@Y7êÀXÕ@XàÀV+rÀT¡B@Tw@T^ÀT*›@T*›@S×ŒÀS±Q@S}æÀS=M@Sc@S×@R¨SÀRz/@R9•ÀR(r@Qó¶@QÀKÀQ‹ÀQeT@Q]k@QI¤ÀQC@Q8@Q#i@PÈqÀP®ÀP‰)ÀPMÖ@P4ÉÀP!@Oé¤@OàiÀOÕÝÀOÍôÀO³–ÀO³–ÀO–•ÀO|7ÀO]å@OLÁÀOF*@OB5ÀO:LÀNØ½ÀNÆHÀN`Å@N!}@NBÀMýäÀMØúÀMÅ4@Mo‚ÀM\@M
ÀLÁ|ÀL£*@LÓÀLÓÀKfÂ@JŸ¯ÀI¼íÀchris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de rbrown@suse.com chris@computersalat.de chris@computersalat.de astieger@suse.com chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de aj@ajaissle.de chris@computersalat.de Led <ledest@gmail.com> Led <ledest@gmail.com> chris@computersalat.de alexandre@exatati.com.br chris@computersalat.de jamesp@vicidial.com chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de alexandre@exatati.com.br chris@computersalat.de alexandre@exatati.com.br chris@computersalat.de chris@computersalat.de alexandre@exatati.com.br alexandre@exatati.com.br alexandre@exatati.com.br alexandre@exatati.com.br alexandre@exatati.com.br chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de alexandre@exatati.com.br chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de alexandre@exatati.com.br chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de alexandre@exatati.com.br chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de nix@opensuse.org nix@opensuse.org chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de chris@computersalat.de - Update to 4.0.33
  * https://community.otrs.com/release-notes-otrs-4-patch-level-33/
- fix for boo#1115416
  * (CVE-2018-19141, OSA-2018-09)
    Privilege Escalation
    An attacker who is logged into OTRS as an admin user may manipulate
    the URL to cause execution of JavaScript in the context of OTRS.
  * (CVE-2018-19143, OSA-2018-07)
    Remote File Deletion
    An attacker who is logged into OTRS as a user may manipulate the
    submission form to cause deletion of arbitrary files that the
    OTRS web server user has write access to. - Update to 4.0.32
  * https://community.otrs.com/release-notes-otrs-4-patch-level-32/
  * https://community.otrs.com/release-notes-otrs-4-patch-level-31/
  * https://community.otrs.com/release-notes-otrs-4-patch-level-30/
- fix for boo#1109822 (CVE-2018-16586, OSA-2018-05)
  * Loading External Image or CSS Resources
    An attacker could send a malicious email to an OTRS system. If a
    logged in user opens it, the email could cause the browser to
    load external image or CSS resources.
- fix for boo#1109823 (CVE-2018-16587, OSA-2018-04)
  * Remote File Deletion
    An attacker could send a malicious email to an OTRS system. If a user
    with admin permissions opens it, it causes deletions of arbitrary
    files that the OTRS web server user has write access to.
- fix for boo#1103800 (CVE-2018-14593, OSA-2018-03)
  * Privilege Escalation
    An attacker who is logged into OTRS as a user may escalate their
    privileges by accessing a specially crafted URL.
- improve itsm-update.sh
- fix permissions file
  * @OTRS_ROOT@/var/tmp -> @OTRS_ROOT@/var/tmp/ - Update to 4.0.30
  * Renamed 'OTRS Free' to '((OTRS)) Community Edition'.
  * Fixed bug#10709 - ACL for Action AgentTicketBulk are inconsistent.
- 4.0.29 2018-03-13
  * Updated Hungarian translation.
- improve itsm-update.sh - fix wrong fillup_only call - fix for boo#1073747 (CVE-2017-17476, OSA-2017-10)
  * Session hijacking
    An attacker can send a specially prepared email to an OTRS system.
    If this system has cookie support disabled, and a logged in agent
    clicks a link in this email, the session information could be
    leaked to external systems, allowing the attacker to take over
    the agentâ€™s session.
- Update to 4.0.28
  * https://github.com/OTRS/otrs/blob/rel-4_0_28/CHANGES.md
- improve itsm-update.sh - fix for boo#1071797 (CVE-2017-16921, OSA-2017-09)
  * Remote code execution:
    An attacker who is logged into OTRS as an agent can manipulate
    form parameters and execute arbitrary shell commands with the
    permissions of the OTRS or web server user.
- fix for boo#1071799 (CVE-2017-16854, OSA-2017-08)
  * Information Disclosure:
    An attacker who is logged into OTRS as a customer can use the
    ticket search form to disclose internal article information
    of their customer tickets.
- Update to 4.0.27
  * https://github.com/OTRS/otrs/blob/rel-4_0_27/CHANGES.md - Replace references to /var/adm/fillup-templates with new
  %_fillupdir macro (boo#1069468) - fix for boo#1069391 (CVE-2017-16664, OSA-2017-07)
  * vulnerabilities discovered in the OTRS framework:
    An attacker who is logged into OTRS as an agent can request special
    URLs from OTRS which can lead to the execution of shell commands
    with the permissions of the web server user.
- Update to 4.0.26
  * Improved handling of spell checker.
  * https://github.com/OTRS/otrs/blob/rel-4_0_26/CHANGES.md
- improve itsm-update.sh
  * only package latest packages (<10)
- rebase patches
  * otrs-httpd_conf.patch
  * otrs-perm_test.patch
- fix permissions (SLE 11) - improve itsm-update.sh to provide
  * current and previous itsm packages
  * exclude PreRelease packages (*x.y.9?.opm)
- replace itsm tarball so generated - fix and make universal itsm-update.sh
- replace itsm tarball so generated - fix for boo#1059691 (CVE-2017-14635)
  * Code Injection / Privilege Escalation OTRS
- Update to 4.0.25
  * Improved validation in statistic import and export.
    see OSA-2017-04 (Code Injection / Privilege Escalation OTRS)
  * for more info see https://www.otrs.com/release-notes-otrs-4-patch-level-25/ - Update to 4.0.24
  * for more info see https://www.otrs.com/release-notes-otrs-4-patch-level-24/
- update UPGRADING.SUSE, otrs.README.??, ZZZAuto.pm
- rework/rebase patches
  * otrs-httpd_conf.patch
  * otrs-perm_test.patch
- add systemd service files and helper
  * otrs.service, otrs.service.helper.sh
  * otrs-scheduler.service
- rework permissions
  * add otrs.permissions file for var/tmp, cause 'otrs' and 'wwwrun'
    are writing there - fix for boo#1043086
  * Incorrect Access Control in OTRS
- Update to 3.3.17 2017-06-06
  * Improved SecureMode detection in Installer.
    see OSA-2017-03 (CVE-2017-9324)
  * Bug#12753 - Function "SystemDataGroupGet" has problems with empty
    values in oracle.
  * Bug#9941 - Articles with multi-byte characters that claim to be
    UTF-8 will not display in the browser.
  * Bug#7961 - customer search should not return results for internal
    articles.
    see OSA-2017-02
  * Bug#12391 - Base64 encoded image does not display in article.
  * Bug#12461 - Chrome can not display attached PDF files since 5.0.14. - fix for boo#1008017
  * execution of JavaScript in OTRS context by opening malicious attachment
- Update to 3.3.16
  * Improved sandboxing of displayed attachments.
    see OSA-2016-02 (CVE-2016-9139)
  * Added package verification information to otrs.PackageManager.pl,
    use bin/otrs.PackageManager.pl -a list -e (to show package verification
    information) or bin/otrs.PackageManager.pl -a list -e -c
    (to show package verification information deleting the cache before).
  * Bug#11959 â€“ 500 Canâ€™t connect to www.otrs.com/product.xml:443.
  * Bug#11870 â€“ Missing quoting in Layout::AgentQueueListOption().
  * Bug#11802 â€“ Customer user can get access to all ticket data.
- fix ZZZAuto.pm
  * do not replace existing file (manually merge needed for ITSM) - fix itsm package
  * version is 3.3.14
- rebase otrs-3.3.15-perm_test.patch to otrs-perm_test.patch
- merge otrs-httpd_conf-apache2_4.patch into otrs-httpd_conf.patch - Update to 3.3.15
  * HTML emails not properly displayed (parts missing).
  * Fixed a nasty JSON::XS crash on some platforms.
  * Updated CPAN module Proc::Daemon to version 0.21.
  * TransitionAction TicketLockSet typo, thanks to Torsten Thau (c.a.p.e. IT).
  * auto reply with DynamicFields from webservice.
  * Added option to package manager list action, to show deployment info of installed packages.
  * Reply in process ticket on webrequest article  fills customer mail into "cc" instead of "to".
- Changes 3.3.14
  * Package installation/uninstallation leads to endless loop.
  * Lang parameter not correctly validated.
  * Search for multiple ticket numbers with GenericInterface.
- Changes 3.3.13
  * Updated translation files.
  * Refresh bug on process client interface using ie8
  * Adding email recipients via addressbook does not update customer information.
  * Wrong column encoding in Kernel::System::Notification::NotificationGet().
  * Generic Agent ticket actions can't be unselect.
  * GI: Use of uninitialized value in string ne at AdminGenericInterfaceWebservice.pm.
  * Reply in process ticket on webrequest article  fills customer mail into "cc" instead of "to".
  * Download button for dashboard stats visible even if no permissions for AgentStats exist..
  * Invalid utf-8 parameters not filtered sufficciently.
  * DynamicField Filter in AgentDashboard accepts only one value.
  * Can't select customer and/or public interface in AdminACL.
  * Incorrect utf8 in ZZZAuto.pm (via SysConfig) also for hash keys.
  * Added possibility to turn of SSL certificate validation.
  * SLA can not be set over Free Fields Dialog.
  * Not possible to change customer.
  * Error from GenericInterface using SOAP and TicketGet operation.
  * Fixed problem with missing TimeObject in GenericInterface/Event/Handler.pm.
  * Updated CPAN module Crypt::PasswdMD5 to version 1.40 to fix problems with perl 5.20.
- Changes 3.3.12
  * Ticket owner is not shown regardless what is configured, thanks to Renee BÃ¤cker.
  * Adressbook search does not permit to add contacts via click.
  * Wrong sortation of Ticket Overview settings.
  * Missing translations in Dashboard and TicketOverview settings.
  * Internal Server Error, instead of warning.
  * Dashlet: Filter Attributes with more then one CustomerID doesn't work.
  * SQL error with "0 oracle" for article body in Ticket Search.
  * Incorrect utf8 in ZZZAuto.pm (via SysConfig).
  * ProcessManagement: TransitionAction delete does not check if is used.
  * GPG option 0xlong breaks decryption of emails.
  * ORA-03113 Error after scheduler start.
  * /etc/init.d/otrs running httpd is not detected on CentOS 7.
  * Unable to change password in customer interface.
  * Dynamic Field shown information in customer interface is not consistent with agent interface.
  * Error: No Process configured! - Agent interface.
  * Error while splitting ticket.
  * ActivityDialogEntityID not working in ACLs from Process screens reducing States.
- Rebased otrs-perm.patch as otrs-3.3.15-perm_test.patch
- Added itsm-update.sh, a script to update the itsm source we use
- Updated sources
  * otrs.README.de
  * otrs.README.en
  * UPGRADING.SuSE -> UPGRADING.SUSE
  * ZZZAuto.pm - fix for boo#910988 (CVE-2014-9324)
- update to 3.3.11
  fix for OSA-2014-06 (CVE-2014-9324)
  * Updated translations, thanks to all translators.
  * Bug#10904 â€“ Upon entering CIC, search only returns hits during
    the first search.
  * Bug#10944 â€“ Multiple selection in Tree Selection also affects
    filtered elements.
  * Follow-up fix for Bug#6284 â€“ Problem with unicode characters
    when using FastCGI.
  * Bug#10830 â€“ Textarea Limitation in Generic Agent.
  * Bug#10920 â€“ ProcessManagement: Deleting Activities from canvas
    does not update process layout.
  * Bug#10801 â€“ Editor is extremely slow with large articles.
  * Enhanced Permission Checks in GenericInterface Ticket Connector.
  * Bug#10634 â€“ ProcessManagement: Can not use an arbitrary email
    address as a CustomerUser.
  * Bug#10839 â€“ ACL cannot set possible TicketType in
    AgentTicketPhone and AgentTicketEmail.
  * Bug#10776 â€“ Medium and Large view donâ€™t indicate active
    filters.
  * Bug#10808 â€“ Set of pending time is not working at all in
    Frontend::Agent::Ticket::ViewNote.
  * Bug#10892 â€“ TicketActionsPerTicket open multiple popups at
    TicketOverview.
  * Bug#10857 â€“ JS added too often in AgentTicketOverviewSmall.
  * Bug#10639 â€“ Set of pending time/state not working properly
    (process management).
  * Bug#10893 â€“ Missing log name partitions in Service Center.
  * Bug#10879 â€“ GenericInterfae: TicketSearch operation does not
    take escalation parameters.
  * Bug#10812 â€“ SOAP Response is always in version SOAP 1.2.
  * Bug#10083 â€“ SMIME and Email address detection is case sensitive
    (for the right part)..
  * Bug#10826 â€“ German â€“ Translation Problem.
  * Bug#10678 â€“ Dates off by one on area diagram in dashboard widget.
  * Bug#7369 â€“ LinkQoute fails for some characters in hash or
    parameter.
  * Bug#8404 â€“ Wrong sorting of responses dropdown in TicketZoom.
  * Bug#8781 â€“ 508 Compliance: In Ticket Overviews the title
    attribute of large view link is incorrect.
  * Bug#10669 â€“ Maxlength validation of textarea dynamic fields does
    not work correctly in IE.
  * Bug#10471 â€“ Missing translations for tooltips of
    TicketOverviewSmall columns.
  * Bug#10850 â€“ Double-quoted special characters in title of dynamic
    field sidebar output in TicketZoom.
  * Bug#10805 â€“ Open tickets in 3 days show right function but wrong
    number.
  * Bug#10845 â€“ No date search if TimeInputFormat is Input.
  * Bug#10706 â€“ dashboard settings are lost by different user login.
  * Bug#10577 â€“ Service Center does not show MOD_PERL version on
    Ubuntu 14.04.
  * Bug#10679 â€“ Texts in notification tags loose their empty lines
    and spaces. - One more fix after fix bashisms in previous commit - fix bashisms in post script - fix changelog
  * update 3.3.9 with 3.3.9 data
  * add missing update info for OTRS::ITSM
- update itsm-3.3.9 Source - Update to 3.3.9:
  https://github.com/OTRS/otrs/blob/rel-3_3_9/CHANGES.md
  * Bug#10697 - Column name in CSV report of stats is lowercase.
  * Bug#10652 - Process tickets without any articles create empty
    lines in AgentTicketSearch CSV result file.
  * Bug#10607 - SQL Box can change the database.
  * Bug#10700 - Bugfix: TimeUnits not written if E-Mail is sent via
    BulkAction.
  * Bug#10699 - Cannot add new customer (company).
  * Bug#10497 - CustomerUser secondary database access opens multitude
    of database connections.
  * Bug#9756 - Owner will be set after QueueMove screen AND undo.
  * Bug#10606 - Dynamic fields in dashboard overview are empty.
  * Updated Danish translation, thanks to Lars JÃ¸rgensen.
  * Bug#10670 - It is possible to start the scheduler more than once.
  * Bug#10515 - Problem with column filter sorting
  * Bug#10598 - Field tags not parsed properly in auto response subject.
  * Bug#10658 - Issue with multiple customer company backends.
  * Bug#10622 - eMail address only with uppercases - wrong display.
  * Bug#10596 - Manual Generic Agent Run doesn't show archived tickets
    as affected.
  * Bug#10601 - ExternalTicketNumberRecognition produces errors in log
    file.
  * Bug#9851 - Unlocking a ticket in the small view results in
    AgentTicketZoom.
  * Bug#10612 - Wrong Time in DashboardField "Changed", thanks to S7.
  * Bug#10595 - Standard Replies are false sorted in Ticket Zoom
    select box.
  * Bug#10534 - Wildcard hacking the customer information center,
    thanks to S7.
  * Bug#10597 - Process list description column doesn't support line
    breaks, thanks to S7.
  * Bug#10586 - In Customer Portal no attachments are shown.
  * Bug#6601 - Changing search options changes order of fields, thanks
    to S7.
  * Bug#10246 - ProcessManagement: ConditionLinking OR in a Transition
    doesn't work.
  * Bug#10559 - "Previous Owner" don't use the FirstnameLastnameOrder
    configuration.
  * Bug#10532 - PostMasterMailbox.pl hangs parsing mails.
  * Bug#10578 - Service selection in GA Ticket Action allows multi
    select.
- update OTRS::ITSM to 3.3.9
  * Bug#10330 â€“ ITSM Impact field displayed with Key instead of Value. - update to 3.3.8
  * Bug#10524 â€“ Internal Dynamic Fields in Activity Dialog.
  * Bug#10562 â€“ Inconsistent displaying of â€œCustomerIDâ€ value.
  * Bug#10508 â€“ (Agent|Customer)TicketProcess javascript errors when
    uploading attachments/having server errors.
  * Bug#10521 â€“ OutputFilterText AutoLink CVE.
  * Bug#10430 â€“ backup.pl doesnâ€™t work with PostgreSQL unix sockets.
  * Bug#5012 â€“ Merging a watched ticket into another should â€œtransferâ€
    the Watch status to the final ticket, thanks to Michiel Beijen!
  * Bug#10544 â€“ Upgrade to OTRS 3.3.7 breaks connection to external
    customer user tables.
  * Bug#10535 â€“ ACLListGet() produces DB warning message.
  * Bug#10163 â€“ Subject shows only 30 characters.
  * Bug#10519 â€“ Opening and closing popups in ProcessManagement leads
    to performance issues.
  * Bug#10513 â€“ Some SupportData Plugin Identifiers ends with ::.
  * Bug#8494 â€“ Possibility to split quotes in rich text editor.
  * Bug#10491 â€“ CIC not always accessible via TicketZoom.
  * Bug#10427 â€“ Bulk action locks tickets â€“ cancel keeps them locked.
- update OTRS::ITSM to 3.3.8
  * Bug# 10558 â€“ Slow CI search for classes with a large MaxCount on
    a value and sub values.
  * Bug# 10570 â€“ Deleting ITSM Change search templates does not work. - add otrs-httpd_conf-apache2_4.patch to fix httpd.conf for apache 2.4
  * Apache2 on OpenSuSE v.13.1 has the mod_access_compat.c module
    statically compiled into the Apache2 core. This means it can't
    be unloaded and the older pre-2.4 access directives must be
    used. Since it is not advised to mix pre and post 2.4 access
    methods the configuration file had to be modified to look for
    this static module and load pre-2.4 directives if found on
    Apache 2.4. It should be forward compatible if the mod_access
    compat.c module become dynamic in the future and is not loaded. - update to 3.3.7
  * Fixed bug#10475 - otrs.RebuildFulltextIndex.pl - multiple output lines.
  * Updated Japanese translation, thanks to Toshihiro Takehara.
  * Updated Swedish translation, thanks to Peter Krantz.
  * Added CPAN module Archive::Tar.
  * Split otrs.checksum.pl functionality it is only able to work in compare mode.
  * Extended package object to be able to generate an MD5Sum of all files within
    a package.
  * Extended email send capabilities to include custom X-Headers.
  * Extended the OTRS services to be able to create a support bundle file.
  * Fixed bug#9350 - Initial notes by ticket split not visible it the ticket zoom.
  * Fixed bug#10501 - Support-Data Swap plugin reports KB instead of MB.
  * Fixed bug#10458 - Can't use system registration with some OTRS-IDs.
  * Fixed bug#10470 - Need FormID! error when embedding image when creating a
    Process Ticket.
  * Fixed bug#9876 - CaseSensitive option wrong in CustomerCompany.
  * Removed OTRS Scheduler Service startup files in favor of Watchdog mode via
    cron jobs.
  * Fixed bug#10468 - Wrong regexp in Kernel/System/HTMLUtils.pm line 171.
  * Fixed bug#10469 - Adding Links in AgentLinkObject not possible if no search
    term was selected.
  * Fixed bug#10428 - Event Notification ArticleSend Loop.
  * Fixed bug#10441 - Eventbased notification - infinite loop.
  * Fixed bug#10462 - Translation of static statistic widgets (Dashboard).
  * Added OTRS Scheduler Watchdog mode.
  * Fixed bug#10464 - Closing link delete screen in AgentTicketPhone reloads
    page for temporary links.
  * Fixed bug#10461 - Link to CustomerTicketProcess in Customer interface
    displayed even though no process is available..
  * Fixed bug#8253 - Missing hover texts for actions in German translation
    of AgentTicketZoom.
  * Fixed bug#10442 - Translation of states in statistic widgets (Dashboard).
  * Fixed bug#10395 - E-mail header parsing bug.
  * Fixed bug#10394 - rfc822 attachments name creating bug and validation
    enhancement.
  * Fixed bug#10449 - Safer commands to upgrade OTRS using PostgreSQL.
  * Fixed bug#10402 - Transition or Transition Action popup a login page.
  * Fixed bug#10446 - otrs.PostMasterMailbox.pl Unknown encoding
    '3DISO-8859-2?=' at /usr/local/otrs/Kernel/System/Encode.pm line 367.
  * Fixed bug#8207 - Wrong encoding in graphs.
  * Fixed bug#10416 - Customer selection is not translated.
  * Fixed bug#9098 - The system still consider the customer_ids, even after
    field is empty on table customer_user.
  * Fixed bug#10202 - Process Modules, Dynamic Fields, and ACLs with AJAX update.
  * Fixed bug#10432 - ACLs not working correctly in CustomerTicketZoom
    (Message Followup).
  * Fixed bug#10436 - Error message in syslog about ACL then there is no ACL
    defined.
  * Fixed bug#10438 - Strange sorting of columns in Ticket Dashboard widgets.
  * Fixed bug#10425 - Customer Information in AgentTicketZoom.
  * Followup for bug#10340 - Dynamic field not visible in queue view screen
    (AgentTicketOverviewSmall.dtl).
  * Fixed bug#10406 - Ticket Templates Type "Create" will be not translated.
  * Fixed bug#10378 - SessionID created with generic interface wont work using
    it as Agent.
  * Fixed bug#10399 - Columns Settings lost after search.
  * Fixed bug#10431 - Fallback configuration for scheduler log is wrong.
  * Fixed bug#10426 - Scheduler RegistrationUpdate task dies with PostgreSQL DB.
  * Fixed bug#10362 - .procmailrc is reset with wrong permissions on
    otrs.SetPermisssion.pl execution.
  * Fixed bug#10350 - Events Ticket Calender: In case
    TicketCalendarStartTime=TicketCalendarEndTime, displayed ticket event time
    frame always 2 hours.
  * Fixed bug#9970 - Existing sequences on oracle databases produces errors.
  * Enhanced DiskSpacePatitions SupportDataCollector plugin to deal correctly
    with multiple partitions with the same name.
  * Followup for bug#10130 - Events Ticket Calendar not working.
- update OTRS::ITSM to 3.3.7
  * Bug# 10146 â€“ ConfigItem search for Integer shows all CIs in results.
  * Bug# 10487 â€“ ACL Editor did not include Decision and ITSM field action. - fix for bnc#871758 (CVE-2014-2553)
- update to 3.3.6
  fix for OSA-2014-04 (CVE-2014-2553)
  fix for OSA-2014-05 (CVE-2014-2554)
  * Updated French translation, thanks to Guillaume Houdmon.
  * Extended the OTRS system registration to optionally also send the
    support assessment data along with the system registration data.
    Support assessment data is improved and extended and can be
    accessed in the new Service Center module of the admin area.
  * Fixed bug#10405 - When using the search feature of the tree
    selection overlay, one is not able to expand subtrees of matching
    entries.
  * Fixed bug#10340 - Dynamic field not visible in queue view screen
    (AgentTicketOverviewSmall.dtl).
  * Fixed bug#10400 - AgentTicketProccess will not use error messages
    of dynamic field drivers.
  * Fixed bug#10397 - DynamicField configuration in SysConfig
    'DefaultOverviewColumns' causes JS error.
  * Fixed bug#9592 - Ticket history overflows for dynamic field.
  * Fixed bug#10368 - Ticket title isn't shown.
  * Updated Japanese translation, thanks to Toshihiro Takehara..
  * Fixed bug#10381 - AgentTicket*View has invalid SortBy options.
  * Fixed bug#10383 - Missing 'DefaultColumns' SysConfig for
    AgentTicketSearch view.
  * Fixed bug#10384 - out-of-office information not displayed in
    Ticket Zoom.
  * Fixed bug#10379 - ACL Not Working.
  * Fixed bug#10385 - Wrong Queue ID for Errors and FormUpdate in
    AgentTicketActionCommon.
  * Fixed bug#10369 - Ticket::Frontend::Quote does not work with
    RichText Editor.
  * Improved handling of cachekeys in Stats.pm to prevent cacheing
    problems in the dashboard stats.
  * Fixed bug#10334 - Deleting the attachment deletes the recepients
    too.
  * Fixed bug#10374 - OTRS does not protect against clickjacking.
  * Fixed bug#10364 - Inline images displayed as attachment in SMIME
    and PGP signed messages.
  * Fixed bug#10251 - SMIME signing fail on mails with attachements.
  * Fixed bug#10277 - Statistics per agent also shows invalid agents.
  * Fixed bug#10318 - Dynamic Field: Multi Select does not allow
    empty values.
  * Fixed bug#10365 - Custom State types not working with
    "otrs.PendingJobs.pl" any more.
  * Fixed bug#10349 - System Email notification external not
    highlighted correctly.
  * Fixed bug#10361 - Incorrect handling of special characters in
    DynamicFields.
  * Fixed bug#10324 - Customer user field still marked as empty even
    after providing data.
  * Fixed bug#10019 - Tickets via "In line action bar" cannot be moved.
  * Fixed bug#10283 - MouseOver on the Transitions does not show
    transition actions.
  * Fixed bug#10241 - ACL-Editor Bug..
  * Fixed bug#10338 - Empty Content-ID causes strange result ->
    HTML-tags are "corrupted".
  * Fixed bug#9951 - Line breaks at the end of salutation templates
    are not saved.
  * Fixed bug#10275 - Problem with encoding in attachment.
  * Fixed bug#10085 - Postmaster incorrectly decodes headers, causes
    garbage in the database.
  * Fixed bug#10336 - Problem with symlinked theme directories.
  * Fixed bug#10328 - Error in AdminPostMasterFilter if the name of
    DynamicField changed.
  * Fixed bug#10264 - Description (espacially article description) in
    processes are shown on improper place.
  * Fixed bug#10244 - No mouseover popup for fields in ActivityDialogs.
  * Fixed bug#10240 - Restricting process list by ACLs is only working
    with UserID.
  * Fixed bug#10299 - "Ouf of Office" shows inactive agents.
  * Fixed bug#10321 - Applying Filters to tickets in Status View or
    Queue View will log out session..
  * Fixed bug#9600 - When a ticket is deleted by generic agent job,
    No such TicketID error.
  * Fixed bug#10057 - Advanced Search Window is Cramped and Confusing.
  * Fixed bug#9675 - No use Ticket::Hook in AgentLinkObject.
  * Updated Japanese translation, thanks to Norihiro Tanaka!
  * Fixed bug#10300 - Special character in customer id cuts off string.
  * Fixed bug#10309 - mails with an empty return-path header must not
    trigger auto responses in OTRS.
  * Fixed bug#10245 - Use of uninitialized value $Param{"Value2"} in
    string.
  * Fixed bug#10182 - Customer email suddenly treated by OTRS as
    'email-internal'.
  * Fixed bug#10285 - No use Ticket::Hook in CustomerTicketZoom.
  * Fixed bug#9787 - Queue field doesn't appear in ProcessMgmt.
  * Fixed bug#10222 - Customer search during ticket creation - OTRS
    shows details also if no customer match the search.
  * Fixed bug#10259 - GenericInterface: mapping key can't map from / to 0.
- rebased perm patch
- update httpd_conf patch - update to 3.3.5
  * Improved HTML filter.
  * Followup fix for bug#10116 - Random ordering of columns in "Small" ticket
    lists.
  * Re-implemented Process Management ProcessImport().
  * Fixed bug#10258 - yellow color for UnreadArticles.
  * Updated Japanese translation, thanks to Norihiro Tanaka!
  * Updated Brazilian Portugese translation, thanks to Murilo Moreira de
    Oliveira!
  * Updated Polish translation, thanks to Wojciech Myrda.
  * Fixed bug#6323 - Graph/Chart generation selects slice/background color
    identical to text color.
  * Added feature to download report data shown in dashboard stats as CSV and
    PDF.
  * Fixed bug#10248 - OTRS Portal - Overview of registered systems.
  * Added browser check for IE10 in compatibility mode.
  * Followup for bug#9011 - New value after value mapping can't be 0.
  * Fixed bug#9673 - CustomerTicketMessage does not show loading icon for
    dynamic fields.
  * Fixed bug#10249 - Restore.pl bugs on Postgresql restore failed on DB.
  * Fixed bug#7818 - Menu simplification is not working for item "responsible".
  * Added new option "bin/otrs.LoaderCache.pl -o generate" to generate the
    loader cache for all frontend modules. This can be useful in cluster setups.
  * Fixed bug#10214 - Value "0" for DynamicsFields prevents TicketCreation.
  * Fixed bug#10201 - Wrong column sort order in ticketoverview widget.
  * Fixed bug#10195 - Folluw up notification shows old prio after prio change.
  * Fixed bug#9303 - Body of new e-mail/phone ticket not inserting when creating
    new ticket from customer creation.
  * Fixed bug#10194 - CustomerTicketMessage parsing feild Dest in URI.
  * Follow-up fix for bug#10110 - Stats list may show too few or too many stats.
  * Fixed bug#10220 - Invalid Statistics not displayed in overview.
  * Fixed bug#10218 - Header X-UA-Compatible in HeaderSmall.tt/HeaderSmall.dtl
    not set.
  * Fixed bug#10177 - Missing sources in tarball.
  * Fixed bug#9616 - Too long activities and transitions are not displayed
    correctly.
  * Fixed bug#7440 - Ticket overviews don't show column headers for priority and
    unread articles in small mode.
  * Added process management canvas label spacer to avoid overlapping transition
    labels.
  * Fixed bug#10212 - My tickets & Company tickets in 3.3.4.
  * Fixed bug#10211 - Dashbord: Widget DefaultColumns is not working.
  * Fixed bug#10163 - subject shows only 30 characters.
  * Fixed bug#10193 - Expired cookie bug in customer interface..
  * Fixed bug#8729 - Oracle ignores NLS_DATE_FORMAT set in environment.
  * Fixed bug#10207 - DynamicField Search-Function in CustomerFrontend is not
    working.
  * Fixed bug#9868 - Queues in popup box are not sorted by alphabetical order.
  * Fixed bug#9678 - Locked tickets don't unlock when customer closes ticket.
  * Fixed bug#8656 - Clicking the cancel button in the Add Web services screen
    results in an error no matter what data was filled in.
  * Fixed bug#10209 - When opening tree selection dialog, the search field
    should get the focus.
  * Fixed bug#10205 - GenericInterface: Mandatory TimeUnits can't be 0.
  * Fixed bug#10196 - Ticket merge action does not notify the owner of the
    existing ticket.
  * Fixed bug#10130 - Events Ticket Calendar not working.
  * Fixed bug#9692 - On PhoneOutbound articles, the FROM field shows Customer ID
    instead Agent ID.
  * Fixed bug#10147 - Cache may remain incorrectly in SearchProfile.
  * Fixed bug#10189 - ProcessManagement: Use article subject if no ticket title
    is set.
  * Fixed bug#9654 - TicketUpdate operation doesn't work when authenticated as a
    customer.
  * Fixed bug#10137 - Generic interface TicketCreate operation doesn't work when
    authenticated as a customer.
  * Fixed bug#10176 - available columns selection in search result view is not
    scrollable.
  * Fixed bug#10120 - Management Dashboard: page reload erases stat graph
    settings.
  * Fixed bug#9276 - Auto-reply to ticket entered via Web interface is sent with
    all lines concatenated to one
  * Fixed bug#10179 - No LinkOption in CustomerNavigationBar.dtl.
  * Fixed bug#10178 - Stat Permissions.
  * Fixed bug#10188 - Inconsistency in graphical ACL editor.
  * Fixed bug#10155 - backup.pl doesn't compress database dump on non-MySQL.
  * Fixed bug#10106 - Sending Articles with ArticleSend() ignores ReplyTo.
  - 3.3.4 2014-01-28
  * Fixed bug#10172 - Can't create process tickets with disabled richtext.
  * Fixed bug#10121 - QQMails break in OTRS.
  * Fixed bug#10153 - Error shown in SysConfig when Setting PendingDiffTime to
    30 Days.
  * Fixed bug#10161 - Edit Stats - 500 internal Server Error.
  * Fixed bug#10167 - Non-deterministic hash key construction in Stats.pm.
  * Fixed bug#10158 - Missing quoting in State::StateGetStatesByType().
  * Fixed bug#10048 - RPM upgrade breaks permissions on config files.
  * Fixed bug#8969 - FAQ module Language files installation fails
    (Kernel/Language permissions).
  * Updated traditional Chinese translation.
  * Updated Brazilian Portugese translation, thanks to Murilo Moreira de
    Oliveira!
  * Fixed bug#10145 - %A is not correctly substituted in Language::Time().
  * Fixed bug#10079 - Cannot operate OTRS on IE7 because of JavaScript error.
  * Fixed bug#10113 - Management dashboard setting doesn't show up when agent
    only has RO on stats.
  * Fixed bug#10088 - Error messages on recieving mailer daemons.
  * Fixed bug#10011 - Management Dashboard: X-Axis element labels may overlap.
  * Fixed bug#10012 - Management Dashboard: strings not translatable.
  * Fixed bug#10140 - Unable to search using before/after in Date Dynamic Fields.
  * Fixed bug#10008 - Customer user is automatically added to Cc at response for
    email-internal in AgentTicketCompose.
  * Added Hebrew translation file, thanks to Amir Elion!
  * Fixed bug#9978 - Activity Dialog for Customer shows "No Process configured!".
  * Fixed bug#10134 - Missing information on icon actions for SMIME certificates
    and keys.
  * Fixed bug#10116 - Random ordering of columns in "Small" ticket lists.
  * Fixed bug#10094 - Former FAO OTRSACLExtensions not available in the ACL
    Editor.
  * Fixed bug#10099 - Missing challenge token checks on customer interface.
  * Fixed bug#10110 - Stats list may show too few or too many stats.
  * Fixed bug#10103 - ArticleTypeID is always undef in AgentTicketCompose
  * Fixed bug#10080 - Bad group check in otrs-scheduler-linux.
  * Fixed bug#10097 - $Param{NextState} is always undef in AgentTicketCompose.
  * Updated Russian translation, thanks to Yuriy Kolesnikov.
  * Fixed bug#10074 - Error if no queue matched in DashboardEventsTicketCalendar.
  * Fixed bug#965 - Special character in customer id breaks Open Tickets in
    AgentTicketZoom.
  * Added functionality to disable access to tickets of other customers with the
    same customer company in customer interface.
  * Fixed bug#9702 - Wrong article type with external ticketnumber recognition
    i.c.w. follow-up reject option.
  * Fixed bug#9723 - TicketAccountedTime stat does not run on Oracle with many
    tickets
  * Fixed bug#10078 - Installer: error log after creating mysql database.
  * Fixed bug#10056 - Installer fails when special characters in database user's
    password.
  * Fixed bug#10077 - regular expressions in postmaster filter return 1 if no
    regex match.
  * Updated Swedish translation, thanks to Andreas Berger.
  * Fixed bug#10075 - Stats widgets permission group is hardcoded to "stats"
  * Updated Russian translation, thanks to Andrey N. Burdin.
  * Fixed bug#10070 - Wrong error message if Transition contains no transition
    actions.
  * Fixed bug#10058 - Owner and Responsible are mandatory if enabled.
  * Fixed bug#7792 - Ticket-Action "Change Queue" is hardcoded and should be
    called "Queue" only.
  * Fixed bug#9109 - Printing ticket does not show the full subject line.
  * Fixed bug#10064 - Translated fields loose sorting in Activity Dialog admin
    screen.
  * Fixed bug#10066 - Required field isn't marked in AgentTicketCustomer.
  * Fixed bug#10059 - Service selection unavailable if customer selection is
    possible.
  * Fixed bug#10062 - Text label indent for locale RU - AgentÃ’icketViewCompose
  * Fixed bug#10044 - PendingDiffTime removes 2013 (current year) when reaching
    end of the year.
  * Fixed bug#10049 - Transition names in path edit screen ordered by ID instead
    of name.
  * Fixed bug#10055 - Queue-Treeview not working correctly.
  * Fixed bug#10061 - ArticleType dropdown in graphical ActivityDialog mask
    loads with empty value
  * Fixed bug#10060 - Field names are not translated in graphical process editor.
- for further changes please see:
  * https://github.com/OTRS/otrs/blob/rel-3_3_5/CHANGES.md
- rebase patches
  * httpd_config, removed obsolete stuff, added new
  * perm - fix for bnc#866476 (CVE-2014-1695)
- update to 3.2.15
  (fix for OSA-2014-03, CVE-2014-1695)
  * Improved HTML filter.
  * Fixed bug#10207 - DynamicField Search-Function in CustomerFrontend is not
    working.
  * Followup for bug#9011 - New value after value mapping can't be 0.
  * Fixed bug#10214 - Value "0" for DynamicsFields prevents TicketCreation.
  * Fixed bug#9616 - Too long activities and transitions are not displayed
    correctly.
  * Fixed bug#10212 - My tickets & Company tickets in 3.3.4.
  * Fixed bug#10205 - GenericInterface: Mandatory TimeUnits can't be 0.
  * Fixed bug#10196 - Ticket merge action does not notify the owner of the
    existing ticket.
  * Fixed bug#9692 - On PhoneOutbound articles, the FROM field shows Customer
    ID instead Agent ID.
  * Fixed bug#10189 - ProcessManagement: Use article subject if no ticket title
    is set.
  * Fixed bug#9654 - TicketUpdate operation doesn't work when authenticated as
    a customer.
  * Fixed bug#10137 - Generic interface TicketCreate operation doesn't work
    when authenticated as a customer.
- 3.2.14
  * Fixed bug#10172 - Can't create process tickets with disabled richtext.
  * Fixed bug#10121 - QQMails break in OTRS.
  * Fixed bug#10158 - Missing quoting in State::StateGetStatesByType().
  * Fixed bug#8969 - FAQ module Language files installation fails
    (Kernel/Language permissions).
  * Fixed bug#9959 - & breaks ExpandCustomerName.
  * Fixed bug#10099 - Missing challenge token checks on customer interface.
  * Fixed bug#10103 - ArticleTypeID is always undef in AgentTicketCompose.
  * Added functionality to disable access to tickets of other customers with
    the same customer company in customer interface.
  * Fixed bug#9650 - Special character in customer id breaks Open Tickets in
    AgentTicketZoom.
  * Fixed bug#9723 - TicketAccountedTime stat does not run on Oracle with many
    tickets
  * Fixed bug#10077 - regular expressions in postmaster filter return 1 if no
    regex match.
  * Fixed bug#10070 - Wrong error message if Transition contains no transition
    actions. - update to 3.2.13
  * Bug#9327 â€“ Filter breaks â€œSelect allâ€ functionality.
  * Bug#9999 â€“ Timestamps in HistoricalValueGet return milliseconds on SQL
    Server.
  * Bug#10027 â€“ Added old ticket information to ticket_history.
  * Bug#7337 â€“ AJAX Error on new Phone Ticket on IIS when using JSON::XS.
  * Bug#8991 â€“ Back-action does not work when search result returned just 1
    ticket.
  * Bug#9937 â€“ Activity-Dialogs in wrong order.
  * Bug#9954 â€“ PGP Crypted and Signed emails could be wrongly parsed.
  * Bug#9639 â€“ TextArea validation message not translated.
  * Bug#9944 â€“ Search Template issue.
  * Bug#9938 â€“ ActivityDialog doesnâ€™t show queues with move_into permissions.
  * Bug#9940 â€“ Fedora misses dependency on Sys::Syslog.
  * Removed Patch/Workaround for CPAN MIME::Parser v5.503
    (introduced in OTRS 3.2.2) replaced with another solution, as it was
    causing problems with PGP.
  * Bug#9916 â€“ Error when updating CustomerUser Login on ForeignDB.
  * Bug#9841 â€“ Tabbing changes radio button of owner change selection.
  * Bug#9867 â€“ Validation errors are not shown correctly when replying to a
    ticket in Customer Interface.
  * Bug#9914 â€“ Spellchecker ignores double wrong words. - Update to 3.2.12:
  * Updated French translation, thanks to Olivier Sallou!
  * Bug#9910 - Startup warnings/errors with Perl 5.18.1.
  * Bug#9753 - META HTTP-EQUIV="Refresh" tag not stripped from HTML
    email.
  * Bug#9897 - process ticket 'fading away' -> Process is invalid.
  * Bug#9749 - Using spell checker in rich text Editor strips HTML
    formatting.
  * Bug#4465 - Spell checker ispell ignores some characters such German
    umlauts.
  * Bug#9883 - Stats Overview is slow due Caching bug (object cache does
    not work).
  * Bug#9839 - Inline images not showing up when cookies are disabled.
  * Moved process import functionality in the backend module
    Kernel/System/ProcessManagement/DB/Process.pm.
  * Bug#9669 - Accessibility: ticket submenu not expandable with the keyboard.
  * Bug#9814 - Tickets without articles not shown correcly in medium view.
  * Bug#9812 - Sysconfig descriptions for tooltips and placeholder values
    of toolbar widgets are ignored.
  * Bug#9391 - Incorrect permissions on .procmailrc.
  * Bug#9796 - Misaligned Headers on Simple Stats.
- Aditional changes from 3.2.11:
  * Bug#9542 â€“ Uninitialized value in AgentTicketForward.
  * Bug#9765 â€“ Dynamic Field values are completely removed if one entry
    contains a dash.
  * Bug#9764 â€“ ACL, Queue will ignored with customerID.
  * Bug#9762 â€“ Queue View â€“ S / M / L views â€“ not saved after logout.
  * Bug#9580 â€“ Time fields in TicketGetResponse Ticket element do not
    comply with xsd:DateTime format.
  * Bug#9748 â€“ ProcessManagement: Duplicate articles in a process-ticket
    (TransitionAction).
  * Bug#9759 â€“ Installer Error DB â€“ max key length is 767 bytes.
  * Bug#9747 â€“ Only first selected process displays the RichText editor.
  * Bug#9688 â€“ ORA-01839 error occurs at DynamicField in TicketSearch.
  * Bug#9751 â€“ TimeUnits are not accepted with a value of 0.
  * Bug#9739 â€“ Customer interface not working with MySQL 5.6.
  * Bug#8489 â€“ setting Tickets per page resets AgentTicketQueue.
  * Bug#9732 â€“ German translation file de.pm incomplete.
  * Bug#9728 â€“ Bulk action (send email) ignores reply-to address from
    unknown customers.
  * Bug#9661 â€“ Useless code in DynamicField backend.
  * Bug#9701 â€“ Ticket overview Queue Sort Filter is missing.
  * Bug#8173 â€“ Dashboard Widget â€œOnlineâ€ does not save state.
  * Bug#9188 â€“ AgentTicketEmail always loads a signature, even if no
    queue is selected.
  * Bug#9672 â€“ Undecrypted HTML part displayed when viewing a
    multipart/alternative PGP encrypted HTML mail. - update OTRS::ITSM to 3.2.9
  * Bug#9637 - ITSM Overview shows error if agent has no permission to any
    config item class.
  * Bug#9621 - GeneralCatalog does not allow the number zero (0) as value
    for a GeneralCatatalog ClassItem.
  * Rollback changes for bug#9613. Due to a last minute problem with the
    mentioned bug fix we had to revert and release a new version of OTRS ITSM!
- rebase otrs-perm patch
  * fix spec (better fix cause than symptom)
    remove exclude %{otrs_root}/%{name}/Kernel/System/Package.pm.orig - Update to 3.2.10:
  * Bug#9617 - Event-based notifications are not sent for process-tickets.
  * Bug#9666 - Installing an invalid package cause an server error on
    package manager.
  * Bug#8408 - No separator used in CSV files if UserCSVSeparator enabled
    and not set.
  * Bug#9635 - article_search not updated on ticket merges.
  * Bug#9629 - ORA-936 error in AgentTicketSearch with some search clauses.
  * Bug#9631 - BuildSelection() Selected does not work if value contains
    strings that are HTML-escaped.
  * Bug#9630 - Dynamic Fields of type Date can record wrong date when
    TimeZoneSettings are used.
  * Bug#9316 - Under nginx CustomerInformationCenter search returns Bad
    Gateway.
  * Bug#9610 - When email does not specify charset, content is not
    displayed in IE10.
  * Bug#9622 - Actions in Small ticket overview don't work when cookies
    are turned off.
  * Bug#9541 - Package manager cannot use https proxy.
  * Fixed bug pull#[83](https://github.com/OTRS/otrs/pull/83) - Pagination
    next page link, thanks to RenÃ©e BÃ¤cker.
  * Bug#9594 - No auro-reply sent with multiple From addresses in
    AgentTicketPhone on PostgreSQL and Oracle.
  * Bug#3434 - Validity of search time frame not checked by OTRS.
  * Bug#5475 - Incorrectly limited ticket list queries in queue view.
  * Bug#8667 - No error Message when tryiing to Merge Ticket with itself.
  * Bug#6985 - SMTPTLS backend requires username and password.
  * Bug#3434 - Validity of search time frame not checked by OTRS.
  * Bug#9598 - Typo in vacation message for German locale.
  * Bug#9595 - Incomplete page reload handling in merge and bounce.
  * Bug#5307 - Tickets can be raised against an invalid Customer Company.
  * Bug#9596 - On merge and bounce screens is confusing when fill or
    not 'To', 'Subject' and 'Body' fields.
  * Bug#9514 - Bulk action (send email) uses senders address instead of
    customer id.
  * Bug#9595 - Incomplete page reload handling in merge and bounce.
  * Bug#9570 - AgentTicketSearch with exclamation mark emits invalid SQL
  * Bug#3007 - CheckMXRecord and CheckEmailAddresses have no effect on
    AgentTicketBounce.
  * Bug#9512 - Database error for invalid date in AgentTicketSearch.
  * Bug#4465 - Spell checker ispell ignores some characters such German
    umlauts.
  * Bug#8428 - Bad usability of multiple sender/recipient feature.
  * Bug#9556 - Bounce and merge require notification recipient, subject
    and body even if no notification is sent.
  * Bug#9584 - No server side validation of To/Subject/Body in merge
    mask.
  * Bug#9578 - DynamicField sorting does not work on TicketSearch
    results in Customer Interface.
  * Bug#9579 - SOAP Serializer used in Kernel/GenericInterface/Transport/HTTP/SOAP.pm
    does not correctly set namespace.
  * Bug#9577 - Engine translate date to dado from english to pt_BR.
  * Bug#7359 - Setting pending states via generic agent does not set
    pending time.
  * Bug#5920 - Search restriction for dates is not displayed in
    customer interface.
  * Bug#8380 - Middle name not displayed in AdminCustomerUser.
  * Bug#9576 - GI TicketSearch Date and Date/Time dynamic fields are
    ignored.
  * Changed Dynamic Field SearchFieldParameterBuild() API, LayoutObject
    is now optional.
  * Bug#9573 - Date and DateTime dynamic fields not considered in
    GenericAgent Jobs. - fix for bnc#828850 (CVE-2013-4717, CVE-2013-4718)
- Update to 3.2.9
  (fix for OSA-2013-05, CVE-2013-4717, CVE-2013-4718)
  http://otrs.org/advisory/
  * Bug#9561 - ACL restriction with CustomerID for DynamicFields at
    new Ticket screen not working.
  * Bug#8728 - Problem loading otrs-initial_insert.oracle.sql.
  * Bug#9481 - Possible to select invalid services in SLA admin screen.
  * Bug#9539 - Cannot send notification to a group of customers.
  * Bug#8273 - Copying text in preview mode not possible.
  * Bug#9557 - Cannot see quoted text in customer ticket zoom.
  * Bug#9011 - GenericInterface: New value after value mapping can't be 0.
  * Improved parameter quoting in various places.
  * Bug#9104 - Group permission for customer subset overwrites
    permissions for other customers.
  * Bug#9434 - Activities are not translated.
  * Bug#9261 - Ticket Inbound changes FROM in view.
  * Bug#9540 - AgentTicketOwner doesn't activate PreviousOwner if new
    owner is selected.
  * Bug#9365 - AgentLinkObject screen does not provide a search
    restriction for ticket type.
  * Bug#9533 - Delete Inactive Process button not aligned.
  * Bug#9504 - wrong status after answer via customer portal.
  * Bug#9425 - Wrong created date for queue view.
  * Follow-up fix for bug#[8880] - No inline image shown if HTML
    email contains 'base' tag.
  * Bug#8112 - Display issue in FROM column of AgentTicketZoom with
    some agent names.
  * Bug#9524 - Uninitialized value after step2 in TicketAccountedTime
    stats.
  * Bug#9511 - ProcessManagement: No SLA verification after Service
    update.
  * Bug#9513 - Frontend::ToolBarModule###11-CICSearchCustomerUser
    does not use settings of Frontend::Agent::CustomerSearch.
  * Bug#8719 - PasswordMin2Lower2UpperCharacters problem.
- update OTRS::ITSM to 3.2.7
  (fix for OSA-2013-05, CVE-2013-4717, CVE-2013-4718)
- fix spec - Update to 3.2.8: 2013-06-18
  (fix for OSA-2013-04, CVE-2013-4088)
  * bug#9464 - Unique email address only checked during CustomerUserAdd, not
    during Update.
  * bug#9497 - AgentTicketSearch logs a Uninitialized error message in Oracle.
  * bug#9451 - Possible to select invalid autoresponses for queues.
  * bug#9516 - Field names for account signups in some languages are broken.
  * bug#9501 - Missing values in GenericAgent ticket list for tickets without
    articles.
  * bug#9447 - Empty line at PDF search result with process tickets (0 article).
  * bug#9409 - If HTTP_USER_AGENT isn't set, error on Layout.pm.
  * bug#9454 - Use of uninitialized value error in AgentTicketForward.pm, undef
    Next ticket state.
  * bug#9493 - Use of uninitialized value error in AgentTicketPhone.pm on Ticket
    Split action.
  * bug#9503 - no connection header in soap responses.
  * Improved permission checks in AgentTicketWatcher.
  * bug#7143 - "SFTP." gets rewritten to "Shttp://FTP."
  * bug#9488 - Use of uninitialized value at OutofOffice setting in
    AgentPreferences.
  * bug#9479 - ProcessManagement: Article and CustomerID should not be Hidden.
  * bug#9491 - GenericAgent job update with dynamic fields sends Uninitialized
    value error.
  * bug#9456 - Empty 'Dropdown' dynamic field value of GenericAgent job wont get
    used and stored.
  * Follow-up fix for bug#9245 - Added translatable titles for transition
    buttons.
  * Updated Russian translation, thanks to Alexey Gluhov!
  * bug#9245 - Improve user interaction on transitions.
  * bug#9284 - Improve user experience of accordion widget.
  * bug#9105 - Opening reply view crashes browsers on iPad 3.
  * Fixed caching key and inquiry of dynamic field value in HistoryTicketGet
    function (TE).
  * Added a new parameter to disable default sorting of statistics.
  * Added '-a reinstall-all' feature to bin/otrs.PackageManager.pl.
  * bug#9476 - AgentTicketZoom: translation of "split" into german language.
  * bug#9459 - Creating a new transition action coming from the transition path
    view produces errors.
  * bug#9458 - Double click on Transition opens error message.
  * bug#9241 - Article ignored in article search index if body is almost empty.
    The StaticDB fulltext search backend is now fully configurable.
  * bug#9462 - Package Management page timeout due to HTTPS disabled on Proxy
    connections.
  * bug#9408 - A value of Dest inputed in CustomerTicketMessage isn't validated.
  * bug#9418 - Incorrect decoding email subject and From token.
  * bug#9448 - AgentTicketPhoneInbound/Outbound inserts Agent's personal email
    address into article "from".
  * bug#9445 - ProcessManagement: Error Message: Need ServiceID or Name!.
  * bug#9439 - ProcessManagement: Customer field value is not remembered after
    server error is detected.
- Update to 3.2.7: 2013-05-21
  * Updated Package Manager, that will ensure that packages to be installed
    meet the quality standards of OTRS Group. This is to guarantee that your
    package wasnâ€™t modified, which may possibly harm your system or have an
    influence on the stability and performance of it. All independent package
    contributors will have to conduct a check of their Add-Ons by OTRS Group
    in order to take full advantage of the OTRS package verification.
  * bug#9387 - Error in a condition with dynamic fields in NotificationEvent.
  * bug#9286 - Ticket::ChangeOwnerToEveryone isn't functional, After a AJAX
    Load the setting is ignored.
  * bug#7518 - Escalation Notify by not working properly (follow-up fix).
  * bug#9410 - SessionID isn't added to URL when using ajax customer search
    without cookies active.
  * bug#9419 - Process Management: List of available dialog fields lists
    Responsible even if feature is inactive.
  * bug#9246 - ProcessManagement: TranstionAction error messages not sufficient
    enough.
  * bug#9345 - OTRS exceeds 998 character limit in References Line of E-Mail
    Header.
  * bug#7478 - Got an external answer to an internal mail.
  * Improved permission checks in AgentTicketPhone.
  * bug#9360 - DynamicField Names shown in CSV output.
  * bug#8880 - No inline image shown if HTML email contains 'base' tag.
  * bug#9374 - Add more functions to rich text editor.
  * Fixed postmaster filter edit screen layout.
  * bug#9358 - Date/Time DynamicFields are broken in CustomerInterface.
  * bug#9384 - Problem with Method ServiceParentsGet of ServiceObject.
  * bug#9371 - UserSalutation field in LDAP.pm fix.
  * bug#8997 - Owner warnings translatable.
  * bug#9375 - Extra colon at the end of recipient lists in forwarded message.
  * Updated Polish translation file, thanks to ib.pl!
  * bug#9040 - CustomerTicketPrint crashes when no attributes are configured to
    be printed.
  * Added UnitTest for case sensivity parameter of customer databases
  * bug#9362 - cannot redirect to external url containing & caracter.
  * bug#7856 - Statistics only use non archived tickets.
  * bug#9072 - Reply to email-internal includes customer users email in Cc.
    field.
  * bug#9349 - SQL warnings on Oracle DB if more than 4k characters are sent
    to the database.
  * bug#9353 - Customer Ticket Zoom shows owner login name instead of full name.
  * bug#8599 - Problem with "[]" characters in name of attachment file.
- Update ITSM to 3.2.6
  * Bug#9351 - Wrong LastScreenOverview in AgentITSMConfigItemSearch
  * Bug#9352 - Missing LastScreenOverview in AgentITSMConfigItem (OverviewSmall)
  * Bug#8961 - Get impact list in AgentTicketPhone before obtain SplitTicketParam.
  * remove packages30 support
  - update ITSM to 3.2.5
  (fix for OSA-2013-03, CVE-2013-3551)
  - update ITSM to 3.2.4
  (fix for OSA-2013-02, CVE-2013-2637)
  - update ITSM to 3.2.3
  (fix for OSA-2013-01, CVE-2013-2625)
- rebase perm.patch
- fix permission
  * on DBUpdate otrs needs write acces to Kernel/Config/Files
    attr(2775,wwwrun,www) dir {otrs_root}/{name}/Kernel/Config/Files - Update to 3.2.6:
  - Bug#9310 - AgentTicketProcess has the same shortkey "o" as
    AgentTicketQueue.
  - Bug#9280 - Database upgrade procedure problems when upgrading
    database to 3.2 that has been upgraded from 2.4 previously.
  - Bug#9264 - Dynamic ticket text fields are displayed with value
    "1" if enabled and displayed by default in ticket search screen.
  - Bug#8960 - AgentTicketSearch.pm SearchProfile problem.
  - Bug#9328 - Notification event does not work on process ticket.
  - Fixed broken process import.
  - Follow-up for bug#9215 - Process import always creates new
    process. The overwrite optionwas removed again because of
    logical problems.
  - Added parameter "-t dbonly" to backup.pl to only backup the
    database (if files are backed up otherwise).
  - Bug#9302 - Process Management: Misleading description for
    activities without dialogs.
  - Bug#9182 - Customer Search Function -> If you go into a ticket
    and go back you got not the search results.
  - Bug#9297 - Customer information widget losing data.
  - Bug#9244 - Process Management: Transitions on Activities does
    not scale well.
  - Bug#9287 - Process Management: strange placement of target point
    for new transitions.
  - Bug#9294 - Process Management: Activity hover window not
    displayed properly if activity is very close to bottom canvas
    border.
  - Bug#9314 - Process Management: Unexpected redirection after
    creating a new process.
  - Bug#9312 - LinkObject permission check problem. - Update to 3.2.5:
  (fix for OSA-2013-03, CVE-2013-3551)
  * Bug#9313 - No such file or directory in otrs.SetPermission.pl.
  * Bug#9306 - Auto Response fails when ticket is created from
    Customer Interface and last name contains a comma.
  * Bug#9308 - Impossible to create a new stats report with absolute
    period.
  * Bug#9307 - Packages not compatible with 3.2.4 listed as available
    in Package Manager.
  * Bug#9298 - version.pm not found on perl 5.8.x.
  * Bug#9295 - Article dynamic field is not searchable.
  * Bug#9288 - DynamicField Content overwrites TicketTitle for Links
    from Dynamic Fields. - Update to 3.2.4:
  (fix for OSA-2013-01, CVE-2013-2625)
  - Security release, everyone is advised to update.
    http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2013-01/
  * Bug#9279 - Inaccurate German translation of ,,Priority Update''.
  * Bug#9257 - No notifications to agents with out-of-office set
    but period not reached.
  * Bug#1689 - Allow bin/SetPermissions.sh to follow symlink for
    OTRS_HOME.
  * Bug#8981 - Tickets reopened via customer interface are locked
    to invalid agents.
  * Bug#9242 - ProcessManagement: TransitionAction TicketStateSet
    does not allow to set a pending time.
  * Bug#9247 - ProcessManagement: Transitions Actions always use
    actual user permissions.
  * Bug#9254 - No Sorting in Accordion for Activties, Activity Dialog,
    Transitions and Transition Actions.
  * Improved permission checks in LinkObject.
  * Bug#9252 - Type of linking displayed wrong and also updated
    wrong in transitions.
  * Bug#9255 - Email is sent to customer, when agents email address
    is similar but not identical.
  * Bug#9215 - Process import always creates new process. Now there
    is a new option "overwrite existing entities" for the process import.
  * Bug#4716 - Logout page should use ProductName instead of 'OTRS'.
  * Bug#9249 - Warning not to use internal articles in customer
    frontend shown on agent interface also.
  * Bug#9191 - When ticket types are restricted, first available
    type is selected in AgentTicketActionCommon-based screens. - Fix ITSM files permissions. - Update to 3.2.3:
  * Bug#9221 - Got error log message when customer user take
    activity dialog operation in customer interface.
  * Bug#8727 - Webservices can be created with an invalid/incomplete
    configuration.
  * Bug#9214 - IE10: impossible to open links from rich text articles.
  * Bug#9218 - Cannot use special characters in TicketHook.
  * Bug#9056 - Unused SysConfig option Ticket::Frontend::CustomerInfoQueueMaxSize.
  * Bug#8764 - Added @ARGV encoding to command line scripts.
  * Bug#9189 - Executing DBUpdate-to-3.2.pl as root user leaves file
    permissions on ZZZAuto.pm in incorrect state.
  * Bug#9196 - ProcessManagement: Internal Server Error for "Ended"
    process zoom in Customer Interface.
  * Bug#9202 - ProcessManagement: ActivityDialog Admin GUI should
    not let internal article types for Customer Interface.
  * Bug#9193 - Process Management: (First) article filled in in
    customer frontend causes "Need ArticleTypeID!" error.
  * Follow-up fix for bug#8533 apache will not start on Fedora.
  * Bug#9172 - Generic Interface does not work on IIS 7.0.
  * Bug#8865 - Additional empty data column in statistics CSV-Output.
  * Bug#4056 - Delete S/MIME Certificate via AdminSMIME does not
    update CustomerUserPreferences.
  * Bug#9128 - OTRS uses internal sub of Locale::Codes::Country
    which causes trouble for Debian.
  * Bug#9173 - ProcessManagement: Very right aligned activities
    can't display assigned dialogs.
  * Bug#9174 - Process Management: Save / Save and finish / Cancel
    inside process diagram canvas.
  * Bug#9155 - SMIME: DefaultSignKey not selected in AJAX refreshes.
  * Bug#9164 - ProcessManagement: Default values of assigned
    hidden activity dialogs not considered.
  * Bug#7312 - otrs.SetPermissions.pl does not take scripts in
    $OTRSHOME/Custom into account.
  * Bug#7237 - Better Shortening Logic in Ascii2Html.
  * Bug#9139 - Context sensitive search in CIC doesn't open
    CIC search.
  * Bug#9087 - ProcessManagement: AgentTicketProcess doesn't show
    multi level queue structure.
  * Follow-up fix for bug#9158 - ProcessManagement: Priority
    field error message: Need Priority or PriorityID!.
- Refresh otrs-perm.patch and otrs-httpd_conf.patch patches.
- Remove obsolete *.pm from %files section. - update to 3.2.2
  * fixed bug#9171 - ProcessManagement: AgentTicketProcess lists all state types.
  * Follow-up fix for bug#4513 - Password and Username are added
    automatically by the browser in AdminUser dialog.
  * Updated Spanish translation, thanks to Enrique MatÃ­as SÃ¡nchez!
  * Fixed bug#9157 - ProcessManagement: Activity labels not aligned well.
  * Fixed bug#9156 - ProcessManagement: Transition Condition Fields cannot be removed correctly.
  * Fixed bug#9160 - ProcessManagement: Path dialog looses data after editing transition actions.
  * Fixed bug#9159 - ProcessManagement: Date fields are activated by default.
  * Added display restriction for field "CustomerID" in Process Management Activity
    Dialogs to only be shown as mandatory or not shown.
  * Fixed bug#9150 - Process Management: CustomerUser field not indicated as required field.
  * Fixed bug#9158 - ProcessManagement: Priority field error message: Need Priority or PriorityID!
  * Fixed bug#9162 - Setting the start day of the week for the datepicker to Sunday does not work.
  * Fixed bug#9127 - Problem with CustomerPanelOwnSelection.
  * Added new Canadian French translation, thanks to Evans Bernier / CDE Solutions Informatique!
  * Fixed bug#5492 - Need Template or TemplateFile Param error message after activating AgentInfo.
  * Fixed bug#9138 - Unused X-OTRS-Info header in SysConfig.
  * Fixed bug#9117 - CustomerUpdate history entry added even if customer user has not
    been updated.
  * Fixed bug#9006 - Labels and values are misaligned.
  * Fixed bug#9132 - Button to create new ticket appears in Customer Interface although
    ticket creation is disabled.
  * Added Patch/Workaround for CPAN MIME::Parser v5.503 that prevent the trimming of empty
    lines that lead to inconsistencies between signed and actual email contents
  * Fixed bug#9146 - Signed SMIME mails with altered content shows a not clear message.
  * Fixed bug#9145 - SMIME sign verification errors are not displayed in TicketZoom.
  * Fixed bug#9140 - Postmaster Filter for empty subjects does not work.
  * Fixed bug#8024 - WYSIWYG editor does not get correct language information.
  * Fixed bug#9135 - Can't upgrade databases that have been changed from MyISAM > InnoDB.
  * Fixed bug#9125 - AgentTicketSearch dialog does not expand when choosing more search criteria.
  * Fixed bug#9118 - TicketDynamicFieldUpdate history entry added even if value has not
    been updated.
  * Fixed bug#9134 - Sidebar columns on some screens don't support more than one widget.
  * Fixed bug#4662 - Unable to save article with '0' as only content.
  * Fixed bug#9068 - ProcessManagement: Entity Names not shown in Deletion Dialogs.
  * Fixed bug#9121 - Filenames with Unicode NFD are incorrectly reported as NFC by Main::DirectoryRead().
  * Fixed bug#9126 - ProcessManagement: both article fields must be filled.
  * Added bug#1197 - Feature enhancement: Link tickets at "Follow up".
  * Fixed bug#9108 - Check for opened/closed tickets not working with Ticket::SubjectFormat = Right.
  * Made Web Installer reload after writing Config.pm under PerlEx.
  * Added restriction to TransitionAction TicketArticleCrete to do not allow the creation
    email article types.
  * Fixed bug#9112 - ProcessManagment: TransitionAction TicketActicleCreate should not
    accept email type articles.
  * Fixed bug#8839 - DateChecksum followup doesn't get correctly SystemID.
  * Fixed bug#9111 - ProcessManagement: Empty Service or SLA causes an error.
  * Fixed bug#9077 - Process Management: TicketType not available as field for activity.
    dialogs.
  * Updated Finnish translation, thanks to Niklas LampÃ©n!
  * Updated Italian translation, thanks to Massimo Bianchi!
  * Updated Portugese (Brazilian) translation, thanks to Alexandre!
  * Updated Russian translation, thanks to Vadim Goncharov!
  * Added script otrs.MySQLInnoDBSwitch.pl to switch all database tables from MyISAM
    to InnoDB on the fly.
  * Added bin/otrs.ExecuteDatabaseXML.pl to directly execute Database DDL XML files on
    the OTRS database.
  * Fixed bug#9097 - ProcessManagement: Uninitialized value after Ticket is created if
    notification event is triggered.
  * Fixed bug#9101 - Not possible to create dropdown with autocomplete attribute.
  * Fixed bug#9095 - ProcessManagement: Service field does not show default services.
  * Fixed bug#9096 - All services list is shown instead of only default services.
  * Fixed bug#9088 - ProcessManagement: Service field is not displayed in
    AgentTicketProcess.
  * Updated CPAN module MIME::Tools to version 5.503, keeping an OTRS patch in MIME::Words.
  * Fixed bug#9092 - Problem running DBUpdate-to-3.2.mysql.sql on InnoDB.
  * Fixed bug#9078 - Fields of type "email" loosing style format.
  * Fixed bug#9090 - ProcessManagement popup dialogs cannot be saved by pressing Enter.
  * Fixed bug#8470 - otrs.GenericAgent.pl reports: Can't open
    '/opt/otrs/otrs_vemco/var/tmp/CacheFileStorable/DynamicField/f3b7e10730fb6c9cab5ae0e7f7e034f3'.
  * Fixed bug#7678 - SecureMode does not do what it should.
  * Fixed bug#5158 - Unsafe UTF8 handling in Encode module.
  * Fixed bug#8959 - AgentTicketResponsible Responsible Changed not checked/forced.
  * Fixed bug#9089 - Activities and transitions with HTML special characters are
    not displayed correctly.
  * Added new translation for Spanish (Colombia), thanks to John Edisson Ortiz Roman!
  * Updated Finnish translation, thanks to Niklas LampÃ©n!
  - for mor info see
  http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2715&view=markup
- Update ITSM to 3.2.2
  * Bug#8634 - Statistics for ChangeStates not working.
  * Bug#7782 - Selected class-filter in AgentITSMConfigItem isn't stored
    in session.
  * Bug#7430 - Link option in AgentTicketPhone is only displayed if the
    user has rights on AdminCustomerUser.
  * Bug#7778 - ImportExport doesn't check for existence of mapping definition.
- update to 3.2.1
  * Updated Dutch translation.
  * Added test to check if there are problems with the MySQL storage engine used
    in OTRS tables to bin/otrs.CheckModules.pl.
  * Fixed bug#9082 - Process Management: Wrong popup redirect handling to Process Path
    from TransitionAction.
  * Fixed bug#9065 - Process Management: Service and SLA fields are always shown in
    ActivityDialogs.
  * Fixed bug#9054 - Link Object deletes all links under certain conditions.
  * Fixed bug#9059 - Process Management: transition actions module field too short.
  * Fixed bug#9066 - ProcessManagement: edit links not displayed in popups.
  * Fixed an issue where default values would be used erroneously for ActivityDialog
    fields where a value was already present.
  * Fixed bug#9052 - Accordion is reset after submitting a popup.
  * Fixed bug#9067 - New process ticket: state selection empty after AJAX reload.
  - for mor info see
  http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2652&view=markup
- Update ITSM to 3.2.1
  * Bug#7989 - Unnecessary hugh size of config item definition text area.
- Fix License
  * AGPL-3.0+ -> AGPL-3.0
- rebase patches
  * perm
  * httpd_conf (+ remove version string from name) - update to 3.1.13
  - http://www.otrs.com/en/open-source/community-news/releases-notes/
    release-notes-otrs-help-desk-3113/
  - http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2260.2.206&view=markup
  * Fixed bug#9162 - Setting the start day of the week for the datepicker to
    Sunday does not work.
  * Fixed bug#9141 - Confused Columns in CustomerTicketSearch (ResultShort).
  * Fixed bug#9146 - Signed SMIME mails with altered content shows a not clear
    message.
  * Fixed bug#9145 - SMIME sign verification errors are not displayed in TicketZoom.
  * Fixed bug#9140 - Postmaster Filter for empty subjects does not work.
  * Fixed bug#9121 - Filenames with Unicode NFD are incorrectly reported as NFC
    by Main::DirectoryRead().
  * Fixed bug#9108 - Check for opened/closed tickets not working with
    Ticket::SubjectFormat = Right.
  * Fixed bug#8839 - DateChecksum followup doesn't get correctly SystemID.
  * Updated Russian translation, thanks to Vadim Goncharov!
  * Fixed bug#9101 - Not possible to create dropdown with autocomplete attribute.
  * Fixed bug#9096 - All services list is shown instead of only default services.
  * Fixed bug#8470 - otrs.GenericAgent.pl reports: Can't open
    '/opt/otrs/otrs_vemco/var/tmp/CacheFileStorable/DynamicField/f3b7e10730fb6c9cab5ae0e7f7e034f3'.
  * Added new translation for Spanish (Colombia), thanks to John Edisson Ortiz Roman!
  * Fixed bug#9054 - Link Object deletes all links under certain conditions.
  * Fixed bug#8944 - do not backup the cache.
  * Fixed bug#9057 - Generating a PDF with bin/otrs.GenerateStats.pl produces lots
    of warnings.
  * Fixed bug#8929 - Fix problems with empty ticket search results while
    Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition is inactive.
  * Fixed bug#9042 - Add X-Spam-Score to Ticket.xml.
  * Fixed bug#9047 - HistoryTicketGet caches info on disk directly.
  * Fixed bug#8923 - Alert message shown, if parent window is reloaded while
    bulk action popup is open.
  * Fixed bug#9030 - Wrong handling of Invalid YAML in Scheduler Tasks.
  * Updated CKEditor to version 3.6.6.
  * Updated Polish translation, thanks to Pawel @ ib.pl!
  * Follow-up fix for bug#8805 - Cron missing as RPM dependency on RHEL.
    Changed dependency on 'anacron' to 'vixie-cron' on RHEL5.
  * Fixed bug#9020 - Generic Ticket Connector does not support attachments with
    ContentType without charset.
  * Fixed bug#8545 - Attachment download not possible if pop up of another action is open.
  * Fixed bug#9009 - Empty Multiselect Dynamic Fields provokes an error.
  * Fixed bug#8589 - Bulk-Action not possible for single ticket.
  * Fixed bug#7198 - Broken repository selection width in Package Manager.
  * Fixed bug#8457 - Error if accessing AgentTicketSearch from AgentTicketPhone in IE8.
  * Fixed bug#8695 - Table head of Customer Ticket History does not resize on window resize.
  * Fixed bug#8533 - Apache will not start if you use mod_perl on Fedora 16 or 17.
  * Fixed bug#8974 - Event Based Notification does not populate REALNAME with
    Customer User data. - update to 3.1.12
  * Fixed bug#8933 - ArticleStorageInit permission check problem.
  * Fixed bug#8763 - Please add charset conversion for customer companies.
  * Fixed bug#1970 - Email attachments of type .msg (Outlook-Message) are converted.
  * Fixed bug#8955 - Init script might fail on SUSE.
  * Fixed bug#8936 - Ticket close date is empty when ticket is created in closed state.
  * Fixed bug#8937 - "$" should be escaped in interpolated strings when javascript is meant.
  * Fixed bug#8919 - Customer interface search results: ticket can only be accessed
    via ticket number and subject.
  * Fixed bug#8850 - CustomerTicketOverview - MouseOver Age isn't always correct.
  * Fixed bug#8868 - Event Based Notification problem saving 'text' Dynamic Fields.
  * Fixed bug#8914 - Syntax error in hash loop in TicketGet operation.
  * Fixed bug#8749 - CustomerFrontend: missing dynamicfield in search results.
  * Fixed bug#8873 - Bad example of customization of "static" dynamic fields in
    AgentTicketOverviewSmall.
  * Fixed bug#8791 - IMAPTLS fails with some Microsoft Exchange servers.
  * Fixed bug#8841 - Search for Dynamic Fields shows all tickets (on "enter" key pressed).
  * Fixed bug#8861 - Ticket History overlaid calender choice function.
  * Fixed bug#8862 - GI debugger GUI does not show SOAP XML tags correctly.
  * Fixed bug#8566 - Cannot download attachment if filename has character #.
  * Fixed bug#8833 - Article table in TicketZoom does not scroll correctly.
  * Fixed bug#8673 - Richtext-Editor popups broken on Customer-Interface.
  * Fixed bug#8859 - Package upgrade does not work if an installed testpackage
    should be upgraded with a newer regular package.
  * Fixed bug#8678 - 'WidgetAction Toggle' is always shown as 'Expanded' when nesting elements
  * Fixed bug#8378 - Validation fails if the ID of the element contains a dot (.) or a
    colon (:)
  * Fixed bug#8847 - Inline PGP message description routine does not add any info, thanks
    to IB Development Team.
  * Fixed bug#8848 - AgentTicketEmail does not preserve PGP Signatures set if attachment
    is added.
  * Fixed bug#8149 - Wrong handling of subject when SubjectFormat=right.
  * Updated Polish translation, thanks to Pawel!
  * Fixed bug#8820 - Service rcotrs restart fails because a race condition happens.
  * Fixed bug#8819 - Syntax error (stop crontab command) in SuSE rc script.
  * Removed auto cleanup of expired sessions in CreateSessionID() to improve the scalability
    of the hole system.
  * Fixed bug#8667 - TicketSplit does not use QueueID of old Ticket for ACL Checking.
  * Fixed bug#8780 - 508 Compliance: Text descriptions of "Responsible Tickets"
    and "Locked Tickets" links are insufficient for screen reader users.
  * Fixed bug#8812 - Encrypted email doesn't see properly in Outlook.
  * Fixed bug#8214 - OTRS Init script on Red Hat fails to check scheduler.
  * Fixed bug#8850 - Cron missing as RPM dependency on Red Hat Enterprise Linux.
  * Fixed bug#7274 - Ticket QueueView sorts by priority on first page but subsequent
    pages sort incorrectly by Age.
  * Fixed bug#8792 - TriggerEscalationStopEvents logs as loglevel 'error'.
  * Fixed bug#8743 - AgentTicketCompose.pm creates To, CC, BCC filelds without
    spaces after comma.
  * Fixed bug#8606 - Escalation notifications should not be sent to agents who
    are set out-of-office.
  * Fixed bug#8740 - backup.pl: insufficient handling of system() return values.
  * Fixed bug#8622 - Storing a new GI Invoker or Operation with an existing name doesn't
    complain anything.
  * Fixed bug#8770 - AJAX Removes Default Options (follow-up fix).
  * Improved caching for Services and Service Lists.
- Update ITSM to 3.1.7
  - News
  * In AgentTicketZoom the service and the sla are now shown as links
    to the service zoom / sla zoom screens.
  * Updated Polish translation, thanks to Pawel!
  * Added feature in bin/otrs.ITSMConfigItemDelete.pl script to delete
    config items by class together with the deployment state.
  * Added CustomerCompany field type that allows to link CI's with
    Customer Companies registered in OTRS.
  * Enhanced Import/Export screen to show a summary after importing.
  * Added new optional sysconfig option to check if config item names
    are unique.
  * Added attachment support for ITSM config items. This will replace
    the OTRS FeatureAddOn OTRSCIAttachment. Please uninstall this
    FeatureAddon BEFORE you upgrade to OTRS::ITSM 3.1.7
    (no attachment data will be lost)!
  - Bug Fixes
  * Bug# 5928 - Print PDF: Newline not interpreted.
  * Bug# 8723 - Setting the planned start and planned end time to the same value causes an error.
  * Bug# 8785 - Poor performance of ServiceGet with many child services.
  * Bug# 8626 - AgentTicketAddtlITSMField, Ticket states set to first state after reload.
  * Bug# 8852 - No Impact and Criticality in CustomerTicketZoom.
  * Bug# 7786 - Search by "type" not displaying correct results from page 2 on.
  * Bug# 8804 - Reorder of workorders based on actual startime.
  * Bug# 8686 - CI-Search can not handle > 1000 CIs per class
  * Bug# 8863 - Problem with ChangeManagement DropDowns in Conditions Mask.
  * Bug# 8834 - Broken changes created from template when no time offset.
  * Bug# 8830 - CI version header should be clickable in all columns.
  * Bug# 8613 - Wrong date if a workorder has been created from a template.
  * Bug# 8881 - Searching for a config item number = 0 or a config item
    name = 0 (without wildcards) finds results where it should not.
  * Bug# 8882 - Error message from ToolBarMyCAB.
  * Bug# 8614 - Update agent notification doesn't contain agent name.
  * Bug# 8615 - Notification not sent for ChangeStateUpdate to pending PIR.
  * Bug# 7508 - Autocomplete uses milliseconds rather than seconds.
- rebase perm patch
- fix changes file - fix for bnc#790729 (typo in ZZZAuto.pm) - fix for bnc#791014 (CVE-2012-4751)
- Update to 3.1.11:
  ( fix for OSA-2012-03, http://otrs.org/advisory/)
  - Fixed bug#8770 - AJAX Removes Default Options.
  - Fixed bug#7135 - Queueview, Ticketwindow closing on Refresh.
  - Fixed bug#7294 - Ticket search window closes on background
    refresh of ticket queue.
  - Fixed bug#8765 - Package Manager OS detection does not work.
  - Improved HTML security filter to better find javascript source
    URLs.
  - Fixed bug#8575 - SSL protocol negotiation fails using SMTPTLS
    with recent IO::Socket::SSL versions by upgrading TLS module to
    0.20.
  - Fixed bug#4475 - Extra double quote added to HTML links when
    using http-link field.
  - Improved caching of search results when the result set is empty.
- Rebase otrs-perm.patch. - fix for bnc#778655 (CVE-2012-4600)
- update to 3.1.10
  (fix for OSA-2012-02, http://otrs.org/advisory/)
  * Improved HTML security filter to detect tag nesting.
  * Bug#8611 - Ticket count is wrong in QueueView.
  * Bug#8698 - Layout.pm only looks at first entry from
    HTTP_ACCEPT_LANGUAGE to determine language.
  * Bug#8731 - LDAP group check returns wrong error.
- fix License: AGPL-3.0 -> AGPL-3.0+ - fix for bnc#776966 (CVE-2012-2582)
- update to 3.1.9
  (fix for OSA-2012-01, http://otrs.org/advisory/)
  * HTML mails will now be displayed in an HTML5 sandbox iframe. This
    means that modern browsers will not execute plugins or JavaScript
    on the content any more. Currently, this is supported by Chrome
    and Safari, but IE10 and FF16 are also
  * HTML mails will now be displayed in the restricted zone in IE.
    This means that more restrictive security settings will apply,
    such as blocking of JavaScript content by default.
  * Bug#8360 Cannot search for tickets by dynamic fields via SOAP.
  * Bug#8697 Time related restrictions in TicketSearch operator
    (GenericInterface) not working.
  * Bug#8685 - Cannot use address book / customer / spell check in
    phone / email if cookies are disabled. (partly fixed)
  * Bug#8682 - linking search conditions with && in Customersearch
    is not working since Update from 3.1.1 to 3.1.7.
  * Bug#8683 - Cannot create dynamic field if cookies are disabled.
  * Bug#8672 - Search Profile can't have an ampersand in the name via
    Toolbar module.
  * Bug#8619 - The UPGRADING file has incorrect patchlevel upgrade
    description.
  * Bug#6882 - Dummy field set first child to the very right in edit
    screen.
  * Bug#8680 - Bulk action fails if cookies are disabled.
- Update ITSM to 3.1.6
  * HTML mails will now be displayed in an HTML5 sandbox iframe. This
    means that modern browsers will not execute plugins or JavaScript
    on the content any more. Currently, this is supported by Chrome
    and Safari, but IE10 and FF16 are also
  * HTML mails will now be displayed in the restricted zone in IE.
    This means that more restrictive security settings will apply,
    such as blocking of JavaScript content by default.
  * Bug# 6329 - Type => 'Dummy' not shown in AgentITSMConfigItemZoom.
- rebase perm patch - update to 3.1.8
  * Updated Greek translation file, thanks to Maistros Stelios!
  * Improved robustness of HTML security filter: Detect masked
    UTF-7 < and > signs.
  * Added config option for ticket permission in the escalation view.
  * Fixed bug#8675 - Kernel::GenericInterface::Mapping doesn't provide
    a ConfigObject.
  * Fixed bug#8660 - Duplicate DF X-Headers in PostMaster module.
  * Fixed bug#8647 - otrs.GenerateStats.pl "-S" option does not
    function.
  * Fixed bug#8616 - Spell Checker does not work using IE9.
  * Fixed bug#8568 - IMAPTLS - More than one email at one cron run will
    not work.
  * Added bug#8627 - bin/otrs.AddQueue2StdResponse.pl Script to add
    standard responses to queues.
    Thanks to Oliver Skippe @ CIPHRON GmbH.
  * Fixed bug#8607 - otrs service fails in 3.1.7 on SUSE linux.
  * Increased cache TTL of some core modules to improve performance.
  * Fixed bug#8620 - Using a default queue in the customer interface
    causes database error on PostgresSQL if ACLs are used.
  * Fixed bug#8618 - Inform and Involved Agents select boxes can not
    be resizable.
  * Fixed bug#8558 - GenericInterface: response isn't valid UTF-8
    content.
  * Added bug#7039 - bin/otrs.AddService.pl script to add services
    from the command line.
  * Made display of pending time consistent with escalation time
    display.
  * Fixed bug#8230 - Invalid Challenge Token when creating ticket out
    of hyperlinks.
  - The detailed ChangeLog can be found at:
    http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2260.2.95&view=markup
- Update ITSM to 3.1.5:
  * Bug# 8581 - No CI Table visible in AgentITSMConfigItem when too
    many CI Classes are available.
  * Bug# 8550 - Date and DateTime attributes only have hard-coded
    values for 10 years past and future.
  * Bug# 8602 - Criticality and Impact fields are empty in ticket
    overview and ticket print
  * Bug# 8176 - Due Date translation issue in xx_ITSMTicket.pm
  * Bug# 8617 - ITSMConfigItemDelete fails with very large number of
    versions.
  * Bug# 8628 - Manually disabled ticket types from
    ITSMIncidentProblemManagement package get enabled again on package
    reinstall. - update to 3.1.7
    Bug#8593 - Wrong description for 'Agent Notifications' on Admin
    interface.
    Bug#8587 - Typo in French translation.
    Bug#7879 - Broken Content-Type in forwarded attachments.
    Bug#8583 - Unneeded complexity and performance degradation
    creating Service Lists (Replacement for bug fix 7947).
    Bug#8580 - SQL warnings for CustomerCompanyGet on some database
    backends.
    Bug#8251 - Defect handling of invalid Queues in AJAX refresh.
    Bug#8574 - Perl special variable $/ is changed and never restored.
    Bug#8337 - Parentheses in user last_name / first_name are not
    sanitized (follow-up fix).
    Bug#8575 - Assignment of users does not work for responsible or
    owner permission in AgentTicketPhone.
    Bug#7872 - "Created" date in Large view is actually Last Updated
    date.
    Bug#8457 - Paste on a newly created ckeditor instance does not
    work on webkit based browsers.
    Bug#8565 - Exportfile action from otrs.PackageManaget.pl is broken.
    Bug#8458 - $OTRS_SCHEDULER -a start missing from /etc/init.d/otrs
    after update.
    Bug#8139 - SUSE RPM has no dependency on Date::Format perl module.
    Bug#8544 - Hovering ticket title is still shortened.
    Bug#8553 - Agent notifications can't be loaded from the database
    in some scenarios.
    Bug#8383 - Email address in 'To' field is lost after second
    reload if address is not in customer database.
    Bug#8549 - "Need User" warning in error log when creating a ticket
    for a customer not in DB.
    Bug#8546 - LinkObject Type is not translated in ticket zoom.
    Bug#7533 - SQL error if body contains only a picture.
    Bug#2626 - Default Service does not work for "unknown" customers.
    You can use the new setting
    "Ticket::Service::Default::UnknownCustomer" to specify if unknown
    customers should also receive the default services.
    Bug#8481 - Dynamic Fields lost after ticket move to another queue
    (using quick move Dropdown).
  - The detailed ChangeLog can be found at:
    http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2260.2.76&view=markup.
- added missing optional deps (bin/otrs.CheckModules.pl)
  * Recommends:
    perl(Crypt::SSLeay)
    perl(JSON::XS)
    perl(Mail::IMAPClient)
    perl(Net::SSL)
  * Suggests:
    perl(Net::LDAP)
    perl(Text::CSV_XS) - fix permission (750,wwwrun,www) for module
  * SystemMonitoring (bin/otrs.NagiosCheck.pl)
  * Survey (bin/otrs.SurveyTriggerSendRequests.pl) - cleanup source, spec
  * - remove 'permissions' stuff
- fix changes file - update to 3.1.6
  * Bug#8495 - Generic Agent TicketAction single value attributes
    should not let multiple selection.
  * Bug#8378 - Validation fails if the ID of the element contains a
    dot (.) or a colon (:).
  * Bug#7532 - 'Field is required' message should be removed in RTE if
    content is added.
  * Bug#8514 - Long words in description break rendering of SysConfig
    items.
  * Bug#8537 - DynamicField caching issue.
  * Bug#8482 - Responsible of a ticket without responsible permission.
  * Bug#8485 - CustomerUser validation fails in GI Ticket Operations
    if there is no ValidID in the mapping.
  * Bug#8529 - Fixed print to STDERR in ReferenceData.pm.
  * Bug#8427 - Dynamic Field Type Multiselect not shown in Notification
    (event).
  * Bug#8189 - AgentTicketCompose: Pressing "Enter" will delete
    Attachment.
  * Bug#7844 - Escalation Event does not respect service calendar of
    ticket/queue.
  * Bug#8228 - Ticket::Frontend::AgentTicketNote###StateDefault
    doesn't work.
  * Bug#8519 - Kernel::System::TicketSearch->TicketSearch() doesn't
    properly handle array references in SortBy parameter
  * Bug#7519 - AJAX-reload of SMIME-fields did not work properly.
  * Bug#8518 - Crypt on multiple recipients error replaces Crypt
    selection.
  * Bug#8164 - Internal articles are visible within customer ticket
    overview.
  * Bug#8506 - Customer email link won't open in popup as expected.
  * Bug#7844 - Escalation Event does not respect service calendar of
    ticket/queue.
  * Bug#8498 - OpenSSL 1.0.0 does not get the stored SMIME
    certificates when -CApath is used in the command.
  * Bug#8337 - Parentheses in user last_name / first_name are not
    sanitized.
  * Bug#8467 - Reply to an e-mail address with ' not possible.
  * Bug#8352 - Wrong substitution regex in HTMLUtils.pm->ToAscii.
  * Bug#8401 - DynamicField Update doesn't update the
    X-OTRS-DynamicField-XXX Fields in Postmaster Filters.
  * Bug#5746 - Using PerlEx you have to restart IIS each time a setting
    is changed in SysConfig.
  * Bug#8452 - Dynamic Field Date/Time not working when server runs on
    UTC.
  - The detailed ChangeLog can be found at:
    http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2260.2.47&view=markup.
- Update ITSM to 3.1.4:
  * Bug#8479 - Change and workorder notification records are not
    deleted during module uninstallation.
  * Bug#8484 - Can't create cache for Change Management Toolbar
    Modules on win32 platform.
  * Bug#8453 - Saved time in ITSMChangeManagement screens adds UTC
    offset.
  * Bug#8487 - Usage of event.stopPropagation() causes javascript
    error in IE8.
  * Bug#8488 - Change search should require at least one search
    parameter.
  * Bug#8507nbsp;- Font size is ignored for text if input is made in
    certain order.
  * Bug#8515 - Search icon shows the ticket search instead of the
    change search when the current screen is the workorder zoom.
  * Bug#8521 - Back-Link in Workorder-Zoom returns to the previous
    page, but does not reload the page
    (the page comes from the browser cache).
  * Bug#8538 - AgentTicketZoom does not show "Review Required" Field. - fix itsm sources
  * dos2unix INSTALL-3.1.ITSM
  * readd packages30
  * readd packages31/*3.1.{1,2}.opm
- fix itsm deps
- remove/disable permissions file stuff
- exclude bin/otrs.SetPermissions.pl
- fix perl deps
  * use module names, not pkg names - Update to 3.1.5:
  - Updated Hungarian translation, thanks to Csaba Nemeth!
  - Added possibility to specify a cache type for selective cache
    cleaning in bin/otrs.DeleteCache.
  - Added possibility to define ACL rules by user role.
  - Bug#8466 - On Win32 GenericInterface does not return results
    properly.
  - Bug#8465 - Can't create cache for web service debug log on Win32
    platforms.
  - Bug#7919 - Translation of ticket states in CSV Export of
    CustomerTicketSearch.
  - Bug#8461 - CustomerTicketSearch doesn't use ticket ACL rules.
  - Bug#7877 - SMIME emails don't get parsed properly (follow-up
    fix).
  - Bug#8446 - Dynamic Field type TextArea missing > 3800 characters
    validation.
  - Bug#8447 - Checkbox Dynamic Field is incorrectly calculated in
    statistics.
  - Bug#8328 - Statistics ignores any restrictions on dynamic fields.
  - Bug#8439 - AgentTicketForward: ticket not unlocked after selecting
    a close state.
  - Bug#7168 - Ticket Overview Control Row can only be one line high.
  - Bug#8437 - Dynamic Field order duplicated when change the order
    of a field.
  - Bug#8409 - Deselecting 'select all' in queue view does not work.
  - Bug#8424 - Ticket articles of large tickets cannot be opened.
  - Bug#8415 - Setting Ticket::Responsible ignored by AgentTicketActionCommon.
  - Bug#8288 - Autocomplete search results show up in Times font when
    using Internet Explorer.
  - Bug#8414 - ACL for AgentTicketCustomer in AgentTicketZoom doesn't
    affect CustomerID link in ticket information.
  - Updated CKEditor to version 3.6.3, fixing several bugs.
  - Bug#8369 - Incorrect handling of Ticket ACL in AJAX Updates.
- Update ITSM to 3.1.3:
  - Added Portuguese translations for Portugal, thanks to Rui
    Francisco!
  - Small performance improvement when creating a change from a
    template.
  - Bug# 8261 - Bad performance when moving timeslot in
    AgentITSMChangeTimeSlot.
  - Bug# 8265 - Error in ITSM Incident Problem Management statistics.
  - Bug# 8302 - CI class names are not translated in
    AgentITSMConfigItemAdd.dtl
  - Bug# 8303 - Wrong charset for cs_ITSMTicket.pm
  - Bug# 8293 - Cannot delete change search profile.
  - Bug# 8362 - Change-Delete menu link is visible for other
    group members than itsm-change-manager.
  - Bug# 8366 - Number of SQL statements could be decreased when
    deleting a change.
  - Bug# 8386 - Change Mangement Toolbar Modules could use caching
    to reduce the number of SQL statements.
  - Bug# 8396 - Dynamic Field creation problem on migrated framework.
  - Bug# 8305 - Possible SQL injection problem in change search. - update to 3.1.4
  * Bug#8284 - The text "Cc: (xx@mail.com) added database email!" is confusing.
  * Bug#8392 - DynamicFieldAdd returns wrong value.
  * Bug#8387 - UseSyncBackend configuration does not conform to OTRS style.
  * Bug#8367 - Customer entry not marked as mandatory.
  * Bug#8348 - Wrong pop-up close behavior when no URL is given and SessionUseCookie is set to No.
  * Bug#8346 - Incoming phone calls trigger NewTicket notification, even for existing tickets.
  * Bug#8353 - Small typo in print CSS.
  * Bug#8370 - AgentTicketForward does not set pending date for pending states.
  * Bug#8368 - Personal queues update is not reflected in UI.
  * Bug#8363 - SOAP Transport can't send a value '0'.
  * Bug#8356 - ACLs for DynamicFields does not work on AgentTicketSearch.
  * Bug#8336 - otrs.ExportStatsToOPM.pl broken.
  * Bug#8349 - Caching breaks Admin frontend.
  * Bug#7877 - SMIME emails don't get parsed properly.
  * Disabled error message in RemoveSessionID().
  * Repaired broken cache handling in DynamicFieldList().
  - The detailed ChangeLog can be found at:
  http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2254&view=markup.
  * for more info please see release-notes
    http://www.otrs.com/open-source/community-news/releases-notes/\
    release-notes-otrs-help-desk-314/
- rework permissions
  * otrs_root/otrs/var/log (660,otrs,www,2775)
  * otrs_root/otrs/bin (750,root,www,755)
- rework README files
  * add some usefull mysql info
- fix init
  * on 'start', start scheduler if not already running
- add missing bin_files
  * otrs.DeleteSessionIDs.pl, otrs.UnlockTickets.pl
- fix sysconfig file
  * do not use (hostname -f) - update to 3.1.3
  * Bug#8343 - Configuration of additional modules can be lost during
    upgrade.
  * Renamed form id in AgentLinkObject.dtl to make sure it doesn't
    interfere with wrong CSS.
  * Bug#8333 - Type option '-' should not be available in
    ActionTicketCommon screens.
  * Bug#8331 - Unable to delete ticket with > 1000 articles on Oracle
    database.
  * Bug#8335 - Cache keys are not always properly constructed.
  * Dynamic fields and associated values can now be deleted in the
    admin area.
  * Do not show the empty item in dynamic field search fields.
  * Fixed an issue where DBUpdate-to-3.1.pl would die because of
    certain free text or free time configuration settings.
  * Bug#8334 migration fails if FreeTime fields are not in use.
  * Bug#8320 - IMAP FLAGS (\Seen \Recent) are appended to article body
    by upgrading bundled Net::IMAP::Simple to version 1.2030.
  * Bug#8286 - Adressbook forgets selected entries.
  * Bug#8297 - Selectbox for new owner causes ajax update on every
    change made via keyboard.
  * Bug#7545 - AgentTicketBounce lacks permission checks.
  - The detailed ChangeLog can be found at:
  http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2226&view=markup
  * for more info please see release-notes
    http://www.otrs.com/de/open-source/community-news/release-notes/\
    release-notes-otrs-help-desk-313/
- rebase perm patch
- add permissions file - update to 3.1.2
  * Bug#8282 - Dropdown and Multiselect Dynamic Fields without Possible values
    causes errors with LayoutObject BuildSelection function.
  * Bug#8277 - DynamicField values not deleted when ticket is deleted.
  * Bug#8274 - Dynamic Fields ACLs does not work correctly at Ticket Split.
  * Improved#7526 - Fixed handling of special characters (, ), &, - within statistics.
  * Bug#8255 - TicketSearch in DynamicFields doesn't support ExtendedSearchCondition.
  * Bug#8258 - DynamicField date value is reset to NULL.
  * Bug#8214 - OTRS Init script on Red Hat / SUSE fails to check scheduler.
  * Bug#8227 - LDAP user syncronisation doesn't work.
  * Bug#8235 - Searching on DynamicFields, results are lost on next page.
  * Bug#8252 - Small typo in German translation of AgentTicketZoom.
  * Bug#8226 - Problem with Customized DynamicFields in TicketOverviewSmall.
  * Bug#8233 - DB error migrating stats on Oracle.
  * Bug#8224 - Admin Responses screen does not allow to filter responses.
  * Bug#7652 - OpenSearch providers are served with wrong mime type. Follow-up fix.
  * Bug#8140 - Shortcut for creating new e-mail ticket doesn't work. The hotkey
    for "new email ticket" was changed from e to m to avoid a collision.
  * Bug#8144 - Typo and improved logging in GenericAgent.pm.
  * Bug#8183 - Canceling AgentTicketCompose on an unlocked ticket generates
    ChallengeToken error.
  * Bug#8219 - TicketCreate and TicketUpdate ticket operations in the
    GenericInterface require a valid CustomerUser.
  * Bug#8201 - Popup in browser always open on leftmost display when using
    dual monitor setup.
  * Bug#8202 - Kernel::System::JSON->Decode() dies when providing malformed JSON.
  * Bug#8211 - Typos in Labels: DYNAMICFILED can cause internal server errors.
  * Bug#7109 - Statistics error when PDF support is not active.
  - The detailed ChangeLog can be found at:
    http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2195&view=markup.
  * for more info please see release-notes
    http://www.otrs.com/de/open-source/community-news/release-notes/\
    release-notes-otrs-help-desk-312/
- fix post
  * add if suse_version around a2enmod - update OTRS::ITSM to 3.1.2
  * for more info please see
    http://www.otrs.com/en/open-source/community-news/releases-notes/\
    release-notes-otrs-itsm-312/
- fix usermod (-d)
- fix post (FIRST_ARG) - rework docs
  * updated otrs.README files
  * updated itsm.README files
  * add UPGRADING.SuSE to doc
  * fix docs destinations
  - otrs/-itsm now has COPYING and needed README
  * remove obsolete docs from doc
- rpmlintrc
  * addFilter('files-duplicate /srv/otrs/Kernel/Config.pm.dist')
  * addFilter('files-duplicate /srv/otrs/Kernel/Config/GenericAgent.pm.dist')
- fix itsm deps - add init scripts
  * otrs, otrs-scheduler
  * remove init patch
- rework sysconfig file - update to 3.1.1
  * Fixed bug#8199 - Linked tickets open only in tabs.
  * Fixed bug#8148 - Wrong presentation of queue structure in
    CustomerTicketMessage.
  * Fixed bug#8137 - Issues with Owner list refresh when selecting
    a new Owner.
  * Fixed bug#8180 - bin/otrs.LoaderCache.pl exit code is wrong.
  * for more info please see CHANGES file
    http://www.otrs.com/de/open-source/community-news/release-notes/\
    release-notes-otrs-help-desk-311/
- update OTRS::ITSM to 3.1.1
  * for more info please see
    http://www.otrs.com/de/open-source/community-news/release-notes/\
    release-notes-otrs-itsm-311/
- rebase patches
  * perm, httpd_conf patch
- rework init patch
- update ZZZAuto.pm to reflect new versions (ITSM)
- update sysconfig file
- remove INSTALL from doc - Fix wrong tests in init script;
- Fix permissions in bin to properly functioning of cron tasks;
- Fix sysconfig variable for OTRS_CLEANUP;
- Refresh all patches with -p0. - update to 3.0.11
  o several OTRS bug fixes (http://bugs.otrs.org/)
    for more info please see CHANGES file
    http://otrs.org/releases/3.0.11/ - update to 3.0.10
  o several OTRS bug fixes (http://bugs.otrs.org/)
    for more info please see CHANGES file
    http://otrs.org/releases/3.0.10/
- update OTRS::ITSM to 3.0.5
  o for more info please see
    http://lists.otrs.org/pipermail/itsm-announce/2011/subject.html
- rpmlint:
  * incorrect-fsf-address, http://www.fsf.org/about/contact/ - fix fdupes
  o not on Kernel dir, cause of config files - update to 3.0.9
  o several OTRS bug fixes (http://bugs.otrs.org/)
    for more info please see CHANGES file
    http://otrs.org/releases/3.0.9/
- update OTRS::ITSM to 3.0.4
  o for more info please see
    http://lists.otrs.org/pipermail/itsm-announce/2011/subject.html
- rebase httpd_conf patch
- fix rpmlint (Files listed twice)
- update description (License: AGPL) - update to 3.0.8
  o several OTRS bug fixes (http://bugs.otrs.org/)
    for more info please see CHANGES file
    http://otrs.org/releases/3.0.8/ - update to 3.0.7
  o several OTRS bug fixes (http://bugs.otrs.org/)
    for more info please see CHANGES file
- update OTRS::ITSM to 3.0.3
  o for more info please see
    http://lists.otrs.org/pipermail/itsm-announce/2011/subject.html
- reworked init patch
  o removed 2.4.7-init
  o added 3.0.7-init
- move /opt to /srv
  o add 3.0.7-httpd_conf patch
  o updated
  - ZZZAuto.pm
  - sysconfig.otrs
  - itsm.README.{de,en}
- spec mods
  o add macro {otrs_root}
  o macro usage
  o wrong-file-end-of-line-encoding
    INSTALL-3.0.ITSM
- do not overwrite Kernel/Config.pm* on update
- rework dir/file permissions
  o remove sbits from var/{article,log}
  o add 3.0.7-perm patch (no check_permission on /bin/) - update to 2.4.10
  (fix for OSA-2011-01, http://otrs.org/advisory/OSA-2011-01-en/)
  - 2011-03-23 Updated Brazilian Portugese translation, thanks to
    Murilo Moreira de Oliveira!
  - 2011-03-18 Added required settings for oracle databases in
    apache2-httpd-new.include.conf.
  - 2011-03-07 Fixed bug#6014 - Printed pdf tickets are not searchable.
  - 2011-02-17 Fixed bug#6906 - Vendor URL points to Basename+URL
    instead of URL.
  - 2011-01-25 Event Based notification - respect "Include Attachments
    to Notification".
  - 2010-12-17 Fixed bug#6510 - Signature ID missing.
  - 2010-12-14 Fixed bug#6532 - With multiple inline images, only
    first one is preserved when replying.
  - 2010-12-13 Fixed bug#6520 - backup.pl doesn't backup with strong
    password.
  - 2010-12-09 Fixed bug#6488 - otrs.ArticleStorageSwitch.pl creating
    wrong files.
  - 2010-12-09 Fixed bug#3984 - HTML Notifications - Links to
    ticketsystem are not clickable.
  - 2010-12-02 Fixed bug#6366 - gnupg signatures not working correct
    for partly signed messages.
  - 2010-11-29 Fixed bug#5981 - Warnings from TransfromDateSelection()
    in AgentTicketMove.
  - 2010-11-23 Fixed bug#6131 - Lack of warning for revoked and expired
    PGP keys in email compose screens.
  - 2010-11-04 Fixed bug#6211 - Wrong TicketFreeText-value in ticket
    creation by using event notifications.
  - 2010-11-02 Email.ticket: wrong signature is shown.
  - 2010-10-26 Improved German translation, thanks to Stelios Gikas!
  - 2010-10-13 Fixed some Perl "uninitialized value" warnings.
  - 2010-10-12 Fixed bug#6087 - Search template name is broken if
    & or ; is used.
- update OTRS::ITSM to 2.1.3
  - ENHANCEMENTS
  * Added persian translation for Change Management, thanks to Masoud
    Ramezani <masoud.ramezani@gmail.com>
  - SELECTED BUG FIXES ( http://bugs.otrs.org/)
  * Bug# 6908 - Uninstalling the Change Management module and
    installing it again does not delete the cache.
  * Bug# 6918 - Search for changes between 12.2. and 13.2. does not
    find changes terminated for the 12.2. at 00:00.
  * Bug# 6989 - Missing condition check while Workorder deletion if
    condition is not valid.
  * Bug# 7067 - Condition Edit screen does not store the number zero
    0 for value fields.
  * Bug# 7069 - Condition Operator "Less Than" recognizes equal
    values as less than.
  * Bug# 7068 - Can not use number zero 0 or numbers with a decimal
    point in condition expressions with compare operator "less than"
    or "greater than".
  * Bug# 7070 - Can not use negative numbers in condition expressions
    with compare operator "less than" or "greater than".
  * Bug# 7131 - Limiting CI classes is not fully respected when
    linking CIs.
  * Bug# 7065 - !ConfigItemDelete function doesn't delete link
    relations before deleting CIs.
  * Bug# 7196 - Not possible to set the workorder agent to "empty"
    in an action. - update OTRS::ITSM to Version 2.1.2
  - ENHANCEMENTS
  * Added persian translation for Change Management, thanks to
    Masoud Ramezani <masoud.ramezani at gmail.com>
  - BUG FIXES
  * Bug# 6164 - Change and Workorder actual start time is not reset
    when a template has been used.
  * Bug# 6148 - Link of FreeText fields in Change Management not working.
  * Bug# 6074 - Change print does not translate states in HTML output.
  * Bug# 6534 - Calculated current incident state of a service is
    not reset if a link to a CI is removed.
  * Bug# 6571 - Conditions are executed before history entry is written.
  * Bug# 6632 - Unittest shows error log message: Argument
    "\x{35}\x{2c}..." isn't numeric in numeric eq (==).
  * Bug# 6161 - Can't locate object method "EventHandlerInit" issues
    on mod_perl environments.
- cleanup spec
  o removed (obsolete) version from header
  o updated (c) 2011
  o removed norootforbuild - update to 2.4.9
  - 2010-09-30 Fixed bug#6016 - AgentTicketZoom is vunerable to XSS
    attacks from HTML e-mails. (OSA-2010-03)
  - 2010-09-22 Fixed bug#5903 - E-mail notification links don't
    contain <a href... tags.
  - 2010-09-29 Fixed bug#6030 - Event notifications get's fired
    several times on event "TicketFreeTextUpdate".
  - 2010-09-22 Fixed bug#5941 - Error in Apache log when no tickets
    and/or customers in dashboard.
  - 2010-09-14 Fixed bug#5541 - Dashboard Chart generates error in
    webserver log.
  - 2010-09-09 Fixed bug#5462 -
    Kernel::System::Ticket::TicketEscalationIndexBuild() does not
    invalidate the cache.
  - (2010/08/27) Fixed bug#5667 - Rich Text is not working in ipad.
    It's not possible to add a note or close a ticket.
  - (2010/08/25) Fixed bug#5266 - Ticket Zoom shows wrong html
    content if there is no text but two html attachments in there.
- update OTRS::ITSM to Version 2.1.1
  o updated ZZZAuto.pm, README.{de,en}
- License is AGPLv3 - fix for bnc#640830
  o OSA-2010-02
- submit to openSUSE:11.3:Update:Test - Remove comparison of %suse_version against suse releases that are
  no longer in maintenance. - update to version 2.4.8
  - (2010/08/20) Fixed bug#5742 - Outgoing email link detection does not work properly.
  - (2010/08/18) Fixed bug#5444 - TicketZoom mask vulnerable to XSS.
  - (2010/08/09) Fixed bug#5698 - Ticket Assignment includes '(' character.
  - (2010/07/20) Fixed bug#4483 - AgentTicketActions, set radio button when select
    old/ new owner are selected, fix wrong javascript behavior.
  - (2010/07/15) Fixed bug#5416 - AgentTicketMove does not support Pending Date.
  - (2010/07/15) Fixed bug#5556 - Broken unicode chars in CustomerUser selections.
  - (2010/07/14) Fixed bug#5132 - New owner validation always ask to set a owner.
  - (2010/07/13) Fixed bug#5210 - LinkQuote consumes all CPU memory when processing a
    large amount of data.
  - (2010/07/13) Fixed bug#5550 - Broken linebreaks in textareas of Google Chrome.
  - (2010/07/07) Fixed bug#5541 - Dashboard Chart generates error in webserver log.
  - (2010/07/01) Fixed bug#5512 - Bulk Action No Access is displayed incorrectly.
  - (2010/06/25) Updated Danish translation, thanks to Jesper RÃ¸nnov,
    Faaborg-Midtfyn Kommune!
  - (2010/06/24) Fixed bug#5445 - Reflected XSS vulnerability.
  - (2010/06/16) Fixed bug#5488 - AutoPriorityIncrease runs into failures.
  - (2010/06/16) Fixed bug#5478 - Web Installer has 'editable' license text.
  - (2010/05/31) Fixed bug#5385 - Queue name is not used in signature on ticket
    creation.
  - (2010/05/28) Fixed bug#5235 - Link in response not shown as link.
  - (2010/05/28) Added PNG version of data model in doc directory.
  - (2010/05/28) Fixed bug#5395 - Function $LanguageObject->Time() can't process
    seconds.
  - (2010/05/25) Fixed bug#5397 - Response not converted to Ascii when Rich Text
    Editor is disabled.
  - (2010/05/24) Fixed bug#5383 - Fckeditor localization not working for some
    languages such as Brazilian Portuguese.
  - (2010/05/07) Fixed bug#5336 - Also set execute bit on scripts/tools.
  - (2010/04/30) Make it possible to use a version argument with bin/opm.pl.
  - (2010/04/21) Fixed bug#5266 - Ticket Zoom shows wrong html content if there
    is no text but two html attachments in there.
  - (2010/04/15) Fixed bug#5242 - Newlines are not displayed in html notification
    mails on Lotus Notes
  - (2010/04/14) Fixed bug#4999 - Cache for customer user is not refreshed when
    a preference is updated.
  - (2010/04/13) Fixed bug#5152 - responsible_user_id in ticket table is wrong in
    otrs-database.dia.
  - (2010/04/12) Fixed bug#5108 - The RSS date was not displayed correctly.
  - (2010/04/12) Fixed bug#5112 - Redirecting to a valid screen after unsubscribing
    from a ticket where the agent does not have permissions on the queue.
  - (2010/04/06) Fixed bug#4986 - There is no activate/deactivate check for
    Graphsize menu when the page loads in Stats Definition
  - (2010/04/01) Fixed bug#4786 - AgentTicketCompose ONLY: Defining a next state,
    then adding and attachment, resets the next state upon screen refresh.
  - (2010/03/29) Improved handling of the StateType attribute of
    StateGetStatesByType() in Kernel/System/State.pm.
  - (2010/03/24) Fixed bug#5164 - Pending time not working if agent as an other
    timezone.
  - (2010/03/19) Fixed bug#5094 - Bulk pending date/time do not get applied to
    tickets.
  - (2010/03/18) Updated Ukrainian language translation, thanks to Belskii Artem!
  - (2010/03/10) Fixed bug#4416 - Merge: whitespace before ticketnumber is not
    removed.
  - (2010/03/09) Fixed bug#5085 - Wrong colours codes in Stats::Graph::dclrs
  - (2010/03/08) Fixed bug#5102 - Notification sent to OTRS instead of Customer
  - (2010/03/04) Fixed bug#5044 - Missing translation in ticket history after
    responsible update.
  - (2010/03/02) Updated Czech translation, thanks to O2BS.com, s r.o. Jakub Hanus!
  - (2010/02/26) Fixed bug#4137 - Follow ups to internal forwarded message marked
    as customer reply.
  - (2010/02/23) Updated pt_BR translation file, thanks to Fabricio Luiz Machado!
  - (2010/02/22) Fixed bug#5020 - Framework version for stats export is outdated.
  - (2010/02/18) Fixed bug#4969 - Event Based Notification: Body Match field
    displays Subject Match value.
  - (2010/02/16) Fixed bug#4967 - Can't locate object method "new" via package
    error when using Perl 5.10.1.
  - (2010/02/15) Fixed bug#4977 - mod_perl is not used in fedora with RPM.
  - (2010/02/12) Fixed bug#4936 - Kernel::System::Main::FileWrite has race condition.
  - (2010/02/11) Fixed bug#4442 - Customer search fails when there is a space
    in the name.
  - (2010/02/11) Fixed bug#4822 - No fulltext search with more then one word
    for FAQ.
  - (2010/02/10) Fixed bug#4889 - Inline images from Lotus Notes are not
    displayed in ticket zoom.
  - (2010/02/09) Fixed bug#4658 - Cannot delete attachment from AdminAttachment
    interface
- Recommend a few optional dependencies - update to Version 2.4.7
  - (2010/02/04) Fixed SQL quoting issue (see also
    http://otrs.org/advisory/OSA-2010-01-en/).
  - (2010/02/03) Fixed bug#4937 - Accounted time per article is not
    displayed in PDF print.
  - (2010/02/03) Fixed bug#4848 - Issue with TicketOverView object
    (does not show all tickets when moving through list)
  - (2010/02/02) Fixed issue with migrating Customer Queue
    notifications to Event Based when upgrading OTRS 2.3 > 2.4.
  - (2010/02/01) Fixed bug#4393 - AgentTicketQueue - Small view takes
    long to load. -> New solution with own config option for each
    view mode (S/M/L)
    Admin -> SysConfig -> Ticket -> Frontend::Agent::TicketOverview.
  - (2010/01/25) Fixed bug#4818 - Removed inline image of forwarded
    message gets still included.
  - (2010/01/20) Fixed bug#4780 - Adding groups to a CustomerUser
    fails, adding CustomerUsers to a group works.
  - (2010/01/20) Fixed bug#4486 - Some preferences displayed in
    AdminUser are not correct.
  - (2010/01/18) Fixed bug#4770 - Attachments are stripped/not
    shown from outgoing emails in some scenarios with ms exchange.
  - (2010/01/15) Fixed bug#4735 - TicketFreeTime search in Customer
    frontend does not work as expected
  - (2010/01/15) Fixed bug#4758 - Dashboard RSS feeds doesn't display
    XML encoded entities correctly.
  - (2010/01/13) Fixed bug#4754 - Multiple tickets with a huge
    POP3 Mailbox - more then 2000 email in the box
    ("Deep recursion on subroutine").
  - (2010/01/13) Fixed bug#4713 - In ticket overview, after adding
    view=30 - no tickets are visible.
  - (2010/01/12) Upgrade of cpan Net::IMAP::Simple from 1.17 to 1.1910
- removed obsolete nochown patch
- fixed deps
  o mysql > Recommends
- rpmlint
  o reworked init patch
  - mysql > Should-Start
  - added missing Short-Description
  o spec
  - wrong-file-end-of-line-encoding
  - added BuildReq dos2unix
  o rpmlintrc
  - non-executable-script
  - hidden-file-or-dir
- update OTRS::ITSM to Version 2.0.2
- updated SOURCES
  o ZZZAuto.pm
- fix update of ZZZAuto.pm
  o remove noreplace - bnc#613158 - nothing provides perl-Msql-Mysql-modules
  o fixed deps perl-Msql-Mysql-modules > perl-DBD-mysql - update to Version 2.4.6
  o Bug# 4433 - When composing an email answer, StateDefault is
    ignored but first available state is used.
  o Bug# 4584 - Auto response did not use defined 'From' address,
    but instead the queue address.
  o Bug# 4551 - GenericAgent appends leading zeros to months for
    dates in search criteria when TimeInputFormat is set to
    "Input" when editing GenericAgent jobs.
  o Bug# 4435 - In-line images in quoted replies break in some
    scenarios like AgentTicketCompose and AgentTicketForward.
  o Bug# 4486 - Language and Out-of-Office information displayed
    in the admin interface for user management were not correct
    (but in the user preferences this worked fine).
  o Bug# 4482 - Owner update is possible without selecting a new owner.
  o Bug# 4246 - Response Templates fail to populate when original
    emails had <body> tags spanning more than one line, for
    instance from Windows Mail clients.
  o Bug# 4613 - Umlauts in notification messages and e-mail
    answers were replaced with "?" when using ArticleStorageFS
    config option as attachment storage backend.
  o Bug# 4498 - Rich Text Editor places whitespace in front
    of lines in plain text email body.
  o Bug# 4128 - Signature line breaks are stripped in E-mail
    ticket if the Rich Text Editor is disabled.
  o Bug# 4319 - After upgrade to 2.4, when composing an answer
    to old tickets the text 'No quotable message' appeared
    instead of the old message text.
  o Bug# 4464 - Spell checker (WYSIWYG + ispell) can't check
    text if it contains http:// links.
  o Bug# 4454 - scripts/restore.pl threw EncodeObject error
    and failed to work.
  o Bug# 4232 - Spell checker in Customer Interface gives
    "AgentSpelling not registered" error message.
  o Bug# 4704 - Package Manager: upload install fails with
    "Message: Need ContentType!" when using Google Chrome browser.
  o Bug# 4597 - Unnecessary slash in download links throws web
    server errors when accessing some links in AgentTicketZoom
    on Microsoft IIS webservers.
  o Bug# 4361 - Umlauts in Dashboard do not display correctly
    after refresh on a non-Unicode database.
  o Bug# 4781 - LDAP auth with "umlaut" not possible with OTRS
    in iso-8859-1 and utf-8 ldap directory, causing "No UserID
    found"-messages when logging in.
- update OTRS::ITSM to Version 1.3.2
- updated SOURCES
  o itsm.README.{en,de}
  o ZZZAuto.pm
- some spec fixes - cleanup spec
  o removed #---------
  o removed rel, pid
  o fixed patch naming
  o fixed user/group check -> getent
  o fixed clean section
  o fixed PreReq
- rpmlint stuff
  o added rpmlintrc
  * non-etc-or-var-file-marked-as-conffile
  o split up pkg
  * added doc
- reworked init patch
  o no-reload-entry - Update to new Version 2.3.4
  o a lot of fixes, please see CHANGES file
  o itsm.README.de
  o itsm.README.en
- added OTRS::ITSM 1.2.3 modules
  o added ZZZAuto.pm to be able to install ITSM modules via local repo
    see itsm.README for more info
  o added apache2 restart
- new nochown patch
- renamed otrs-init.diff to otrs-init.patch
- apache2-httpd-new.include.conf is now installed as
  /etc/apache2/conf.d/otrs.conf
- some rpmlint stuff cloud103 1543853843                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   	   
                                                                      !   "   #   $   %   &   '   (   )   *   +   ,   -   .   /   0   1   2   3   4   5   6   7   8   9   :   ;   <   =   >   ?   @   A   B   C   D   E   F   G   H   I   J   K   L   M   N   O   P   Q   R   S   T   U   V   W   X   Y   Z   [   \   ]   ^   _   `   a   b   c   d   e   f   g   h   i   j   k   l   m   n   o   p   q   r   s   t   u   v   w   x   y   z   {   |   }   ~      €      ‚   ƒ   „   …   †   ‡   ˆ   ‰   Š   ‹   Œ      Ž         ‘   ’                                                                                                                                                                  €  4.0.33-lp150.2.6.1 4.0.33 4.0.33-lp150.2.6.1                                                                                                                                                                                                                                                                                                                                                                                                                                                          ZZZAuto.pm itsm INSTALL-4.ITSM packages33 GeneralCatalog-3.3.10.opm GeneralCatalog-3.3.11.opm GeneralCatalog-3.3.12.opm GeneralCatalog-3.3.13.opm GeneralCatalog-3.3.14.opm ITSMChangeManagement-3.3.10.opm ITSMChangeManagement-3.3.11.opm ITSMChangeManagement-3.3.12.opm ITSMChangeManagement-3.3.13.opm ITSMChangeManagement-3.3.14.opm ITSMConfigurationManagement-3.3.10.opm ITSMConfigurationManagement-3.3.11.opm ITSMConfigurationManagement-3.3.12.opm ITSMConfigurationManagement-3.3.13.opm ITSMConfigurationManagement-3.3.14.opm ITSMCore-3.3.10.opm ITSMCore-3.3.11.opm ITSMCore-3.3.12.opm ITSMCore-3.3.13.opm ITSMCore-3.3.14.opm ITSMIncidentProblemManagement-3.3.10.opm ITSMIncidentProblemManagement-3.3.11.opm ITSMIncidentProblemManagement-3.3.12.opm ITSMIncidentProblemManagement-3.3.13.opm ITSMIncidentProblemManagement-3.3.14.opm ITSMServiceLevelManagement-3.3.10.opm ITSMServiceLevelManagement-3.3.11.opm ITSMServiceLevelManagement-3.3.12.opm ITSMServiceLevelManagement-3.3.13.opm ITSMServiceLevelManagement-3.3.14.opm ImportExport-3.3.10.opm ImportExport-3.3.11.opm ImportExport-3.3.12.opm ImportExport-3.3.13.opm ImportExport-3.3.14.opm otrs.xml packages4 GeneralCatalog-4.0.20.opm GeneralCatalog-4.0.21.opm GeneralCatalog-4.0.22.opm GeneralCatalog-4.0.23.opm GeneralCatalog-4.0.24.opm GeneralCatalog-4.0.25.opm GeneralCatalog-4.0.26.opm GeneralCatalog-4.0.27.opm GeneralCatalog-4.0.28.opm GeneralCatalog-4.0.29.opm GeneralCatalog-4.0.30.opm GeneralCatalog-4.0.31.opm GeneralCatalog-4.0.32.opm GeneralCatalog-4.0.33.opm ITSMChangeManagement-4.0.20.opm ITSMChangeManagement-4.0.21.opm ITSMChangeManagement-4.0.22.opm ITSMChangeManagement-4.0.23.opm ITSMChangeManagement-4.0.24.opm ITSMChangeManagement-4.0.25.opm ITSMChangeManagement-4.0.26.opm ITSMChangeManagement-4.0.27.opm ITSMChangeManagement-4.0.28.opm ITSMChangeManagement-4.0.29.opm ITSMChangeManagement-4.0.30.opm ITSMChangeManagement-4.0.31.opm ITSMChangeManagement-4.0.32.opm ITSMChangeManagement-4.0.33.opm ITSMConfigurationManagement-4.0.20.opm ITSMConfigurationManagement-4.0.21.opm ITSMConfigurationManagement-4.0.22.opm ITSMConfigurationManagement-4.0.23.opm ITSMConfigurationManagement-4.0.24.opm ITSMConfigurationManagement-4.0.25.opm ITSMConfigurationManagement-4.0.26.opm ITSMConfigurationManagement-4.0.27.opm ITSMConfigurationManagement-4.0.28.opm ITSMConfigurationManagement-4.0.29.opm ITSMConfigurationManagement-4.0.30.opm ITSMConfigurationManagement-4.0.31.opm ITSMConfigurationManagement-4.0.32.opm ITSMConfigurationManagement-4.0.33.opm ITSMCore-4.0.20.opm ITSMCore-4.0.21.opm ITSMCore-4.0.22.opm ITSMCore-4.0.23.opm ITSMCore-4.0.24.opm ITSMCore-4.0.25.opm ITSMCore-4.0.26.opm ITSMCore-4.0.27.opm ITSMCore-4.0.28.opm ITSMCore-4.0.29.opm ITSMCore-4.0.30.opm ITSMCore-4.0.31.opm ITSMCore-4.0.32.opm ITSMCore-4.0.33.opm ITSMIncidentProblemManagement-4.0.20.opm ITSMIncidentProblemManagement-4.0.21.opm ITSMIncidentProblemManagement-4.0.22.opm ITSMIncidentProblemManagement-4.0.23.opm ITSMIncidentProblemManagement-4.0.24.opm ITSMIncidentProblemManagement-4.0.25.opm ITSMIncidentProblemManagement-4.0.26.opm ITSMIncidentProblemManagement-4.0.27.opm ITSMIncidentProblemManagement-4.0.28.opm ITSMIncidentProblemManagement-4.0.29.opm ITSMIncidentProblemManagement-4.0.30.opm ITSMIncidentProblemManagement-4.0.31.opm ITSMIncidentProblemManagement-4.0.32.opm ITSMIncidentProblemManagement-4.0.33.opm ITSMServiceLevelManagement-4.0.20.opm ITSMServiceLevelManagement-4.0.21.opm ITSMServiceLevelManagement-4.0.22.opm ITSMServiceLevelManagement-4.0.23.opm ITSMServiceLevelManagement-4.0.24.opm ITSMServiceLevelManagement-4.0.25.opm ITSMServiceLevelManagement-4.0.26.opm ITSMServiceLevelManagement-4.0.27.opm ITSMServiceLevelManagement-4.0.28.opm ITSMServiceLevelManagement-4.0.29.opm ITSMServiceLevelManagement-4.0.30.opm ITSMServiceLevelManagement-4.0.31.opm ITSMServiceLevelManagement-4.0.32.opm ITSMServiceLevelManagement-4.0.33.opm ImportExport-4.0.20.opm ImportExport-4.0.21.opm ImportExport-4.0.22.opm ImportExport-4.0.23.opm ImportExport-4.0.24.opm ImportExport-4.0.25.opm ImportExport-4.0.26.opm ImportExport-4.0.27.opm ImportExport-4.0.28.opm ImportExport-4.0.29.opm ImportExport-4.0.30.opm ImportExport-4.0.31.opm ImportExport-4.0.32.opm ImportExport-4.0.33.opm otrs.xml otrs-itsm COPYING COPYING-Third-Party INSTALL-4.ITSM README.itsm.SUSE.de README.itsm.SUSE.en /srv/otrs/Kernel/Config/Files/ /srv/otrs/ /srv/otrs/itsm/ /srv/otrs/itsm/packages33/ /srv/otrs/itsm/packages4/ /usr/share/doc/packages/ /usr/share/doc/packages/otrs-itsm/ -fmessage-length=0 -grecord-gcc-switches -O2 -Wall -D_FORTIFY_SOURCE=2 -fstack-protector-strong -funwind-tables -fasynchronous-unwind-tables -fstack-clash-protection -g obs://build.opensuse.org/openSUSE:Maintenance:9244/openSUSE_Leap_15.0_Update/d84389b9cb421e70ac950d808d6a6226-otrs.openSUSE_Leap_15.0_Update drpm xz 5 noarch-suse-linux                                                                                                                                                                                                                                                                                                                                                                                                                                                        Perl5 module source text directory ASCII text XML 1.0 document, UTF-8 Unicode text, with very long lines XML 1.0 document, ASCII text UTF-8 Unicode text                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   P  a”PûŽK£ðÄœáœà"ð   utf-8 19e36f578967c7418cce4735c1c9e3da822a60605c778dc47f04735639c4a7c1        ?   ÿÿü    ý7zXZ  
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